Eleras Automotive GroupEleras Group provides coverage through some of the best administrators in the protection plan industry. The administrators that we offer are all A+ rated with the Better Business Bureau and have almost 30 years of experience. We are giving you the protection that you deserve. The Eleras Group will provide you with the right investment to save you thousands on your vehicle.At Eleras Group we strive to provide exceptional customer service and customer satisfaction. We work directly with our administrators and have developed a personal relationship with them. Any questions or concerns directed from our clientele are handled professionally and efficiently with your best interest in mind.
Eleras Automotive Group (elerasgroup.com) has 320 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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320 approved reviews, newest moderated first
John M M.
David Moynihan was very friendly and helpful throughout our conversation. He was able to relate to our situation, knowledgeable about the solution, and explained what we needed to do in a clear manner. I feel confident in saying he is the best representative of the company, and any company would be fortunate to have him as a part of their team. "Thank you David!"
Shellz G.
Customer Service Representative Chris King was ABSOLUTELY AMAZING!!! He was very patient, thorough, knowledgeable, and informative.His professionalism and personality made my day and he’s a great representation of the organization.
JJ W.
Chris king did a perfect job helping super easy to work with much appreciated
Mack P.
Jessica more gave me the best customer service I ever had she talked to me explained everything to the T she’s the one who made me continue my service cause I was about to cancel it she deserves a raise and more Jessica thank you so much Mr Prince
Nikki C.
Chris King was an excellent customer service representative. He helped me with all my questions and concerns without any issues.
Robert E.
I conferred with your employee, Chris King, on this date ( 8- 26-25 ) with the intention of canceling service. After a lengthy discussion, Chris convinced me to stay with the contract. He apologized for the manner in which this customer was treated by other employees of the company.
Jim D.
Once we got through multiple automated steps and lengthy hold times at each step, Chris was very helpful in cancelling our warranty on the truck we sold. He did follow the script to offer us multiple options for not cancelling by transfering the frunds to another policy, which we declined.
ronan J.
This company relies on fear tactics and then tries to demand information from consumers before explaining who they are. The customer service is rude. The lower management staff would prefer to argue with consumers vs listing to why they called and what made them upset in the first place. When I relayed my displeasure I ad an individual ask me “ so, do you feel better now?” At that point I told them just take me out your data base or I’ll bring this matter to corporate I’ll bring it to the VP of sales himself.