Eleras Automotive GroupReviews of elerasgroup.com

This company preys on old people. They send text messages and phone calls soliciting people to buy more unnecessary insurance. When you tell them to stop, they send more junk mail.

your info on this site is incorrect, most car dealerships regard Eleras as a scam including the BBB. They kept sending me mail with the wrong vehicle noted. Called them and rep was rude and insulting.

I just went through the same experience several other people mentioned. I'm not going to call them back. I'm just going to report fraud to my bank.

Jessica Moore is the real mvp yalll she is a blessing and an absolute great great customer service agent !!!! BOSS MAN U NEED GIVE HER A RAISE!!

Well, I thought they were an almost legit company because I used their services once last year in 2025 for a problem where they only had to pay less than 300 dollars. Fast forward to this year, my transmission went out and then Eleras has shown their true identity. They didn't want to pay 8000 dollars to get my transmission fixed so they denied my claim and canceled my policy. Their excuse at 1st was that my title was branded or salvaged and that was a lie because they used the date that I actually registered my vehicle then they changed it to saying that the mileage on my title wasn't correct which I don't know what that has to do with having a warranty on my truck. They are full of bullcrap and shouldn't be in business if they don't want to honor contracts. My title was the same as the 1st time they honored my contract. My advice, don't use Eleras because if you have a major problem, they will not honor the contract.

I am reaching out to share a really disappointing encounter I’ve had with this company’s solicitation practices. Despite my requests to be removed from their communication lists, the process has been incredibly difficult. They are requiring my VIN and vehicle mileage just to opt-out, but I never opted in and my experience with their phone support was quite upsetting. During the call, the agent initially used the correct pronouns but then shifted to calling me "Sir" and refused to connect me with a supervisor despite my repeated requests and corrections. After several minutes of this, the call was disconnected by the agent. When I tried calling back, I ran into the same roadblocks. It's especially annoying and frustrating because while they keep sending "final notices," the communications just seem to continue regardless of my efforts to stop them.

If I could leave 0 stars I would! They sent a letter to my elderly mother with the words "Time Sensitive" on the top in big red letters. She called them and asked what they were and if they were her insurance company and they said yes, we need to set you up with a contract. She agreed and gave them her credit card into over. They set a fixed income senior citizen up on a reoccurring monthly charge of $169. This isn't the worst though. When my mom and I called them to cancel Michael was extremely rude. Taked over both of us and kept confusing my mom about what she signed up for. She was reduced to tears during the conversation after listening to me request to cancel over 80 times in this single conversation. They prey on the elderly and make it almost impossible to cancel. I'm still not 100% sure this was canceled as they will send a letter proving cancellation. Refused to send anything in an email. They are shady and should not be allowed to operate. If I hadn't gone through my mom's bills, she would have continued to pay them $169 a month on a 2020 chevy that has less than 5k miles. Someone needs to do something about this,

It is the worse experience i have ever had in my entire life. You keep sending me these notifications saying final notice immediate response requested.My car has 4000 miles on it, I have called in at least 5 times requesting to take my name off of your list. I dont need your coverage nor do i want your coverage. and everytime i tell you to remove my name from your list whom ever i talk to wants to argue with me about it.Take my name off of your list. if it continues i will file a complaint with the BBB and also the state of Missouri and will be talking to my attorney about filing a harrasment suite against your company and giving you a 1 star review evertime i recieve another notice. Thank you