Miriam A.
Elephantsity Footwear
I order boots from Elephantsity in August 2018. When they arrived approximately 6 weeks later (in line with their time-frame) I was very pleased with their appearance, fit and comfort. However, I was soon extremely disappointed with the quality. Both shoes broke on the same day while I was work. This is the result of casual daily wear and nothing extreme. I feel that I have paid a premium price for boots which were of poor quality. I was not overly concerned with the slight cracking that appeared on the top of the boots however, as can be seen from the attached photograph, both soles came away from the shoe. This caused a hazard at my place of work when it happened, and further left me without reliable footwear for the winter months. I have since had to buy more boots to replace these ones, which should have lasted for a lot longer. I complained online, but received no response. I have since written 2 emails to the Customer Service team, the first one dated 15th December, and still had no reply, although they state that they will response within 48 hours. A friend of mine bought boots shortly before I did, which is how I found out about them, and hers are also unwearable now. I cannot recommend the footwear from Elephantsity.