ElephantsityReviews of elephantsity.com

Sizing was not a slam-dunk easy thing. My shoes fit fine, my wife's were too small. Rather than try to get a refund, we will donate them. Also, mine are comfortable BUT they are very hard to get on. They don't stretch and the opening for the foot is narrow. I *can* get them on, but it's a struggle. Sometimes I opt for another pair of shoes to wear because I don't have the time to fight to get my feet into them. I thought they would loosen up as I wore them, but nope...

I purchased a pair of their hummingbird boots. I was a little surprised to find they were being shipped from China and I had to then pay an unexpected import tax. This should be advised to purchasers during the checkout process. The boots arrived and I was very happy with them, they are very comfortable. However it appears the finishing process for my pair had been defective as they immediately started to scratch and mark. It was extremely disappointing, and I feel a failure of their quality control process. I contacted the company, and they accepted the problem, and offered me a choice of a replacement pair or a full refund, as it was still within 30 days of purchase. I chose the latter as I didn’t want to have to pay a second import tax. So I cannot fault their response, but I am still disappointed that the product had failed their quality control in the first place.