patricia L.
Calliper Return TODAY 6/JANUARY 2026
They were eventually understood i had made a error as i emailed to tell them didn't want two of the products , only one my refund came back to PayPal quite quick but then there was a quiz on weather i wanted the other i had to send picture of the bike on eBay even though they make the electric moped bike by the time they realised that I wanted it by Husband found a shop selling cheaper without any delivery cost . And then in had to wait for them to send a paid label aside couldn't afford £10 postage for a bike calliper they kept sending me emails to ask if I wanted to keep it i told them I can't afford £16 +10 postage so they eventually sent the label so I could return the item I will never deal with then again .to expensive nearly £40 for a bike Calliper ill go to Halfords PS PLUS IVE HAD TO PAY THE POSTAGE TO SEND THE CALIPER BACK TO THEM . Thanks for your customer service that started at the beginning of December and has finished today when I had to pay to send something I didn't want back They are to mean to send a prepaid LABEL. Not going to do much for eBay postage service that was very good Reputation PS I SENT NUMOROUS EMAIL REPLIES SAYING NO I DIDNT WANT IT IDONT NEED IT BOUGHT AT LOCAL SHOP, BECAUSE I GOT FED UP WAITING
Response from eleglide.comJan 6, 2026
Dear Patricia Lake, Thank you for sharing your feedback, and we sincerely apologize for any inconvenience this experience has caused. To provide some context for other customers who may view this review, we would like to clarify the following points: Order Confirmation Process After you initially expressed the wish to cancel the second order, we reached out multiple times via email to confirm whether you wanted to proceed with the cancellation. According to our internal order processing policy—designed to prevent errors and avoid shipping delays—we require explicit customer confirmation before modifying any order. Unfortunately, we did not receive a response prior to dispatch, so the item was shipped as scheduled. Logistics and Return Process Once you later confirmed the cancellation request, we immediately attempted to intercept the shipment. We clearly advised that if the package arrived, the simplest way to return it would be to refuse delivery, which would trigger an automatic return at no cost to you and speed up the refund process. However, you informed us that refusing the package was not convenient, and you accepted delivery. We have since provided a free prepaid return label to facilitate the return on 1/5, and no postage fee is required from your side. The label has been sent to your email. Please use it to return the item within 7 days. Once the item is received back at our warehouse, we will process your refund promptly. Pricing and Order Confirmation All our products are clearly priced, and order confirmation steps are in place before finalizing any purchase. We always recommend that customers review their orders carefully before completing the transaction to prevent misunderstandings or unnecessary complications. If you have any further concerns, please feel free to contact our customer service team directly via email. We are here to assist and aim to resolve this matter to your satisfaction. Thank you for your understanding. Best regards, [email protected]