ElegattoElegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Elegatto (elegatto.com) has 467 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Ozzie
Customer Service was quick to respond to my issues and concerns. They were professional and provided options in order to satisfy my issues. I would utilize their services again in the future.
Response from ElegattoOct 16, 2025
Thanks a lot for the awesome review, Ozzie! We’re super happy to hear you had a good experience with our team. Can’t wait to assist you again in the future — just reach out to us if you need anything!
Andrew
Your shipping / delivery partner is awful . Won’t be shopping here again based on terrible experience . Didn’t even get the product
Response from ElegattoOct 22, 2025
We’re truly sorry to hear about your frustrating experience with your order, Andrew. While we partner with third-party carriers for local deliveries, we understand that this doesn’t excuse the inconvenience you’ve faced. We’ve checked your order status, and it shows as delivered. If you haven’t received it, please let us know—we’d be happy to investigate further with the carrier or arrange a replacement if needed. Your satisfaction is important to us, and we’d appreciate the chance to make this right. Feel free to contact our customer support for further assistance.
Gillian
Still waiting for delivery
Response from ElegattoOct 22, 2025
We sincerely apologize that you received a review invitation before your order arrived, Gillian. We understand how frustrating this must be when you're still waiting for your delivery, and we appreciate you bringing this to our attention. Your satisfaction is important to us, and we'd be happy to check on your order status if you'd like. Please feel free to contact our customer support team for personalized assistance. Once your package arrives, we'd truly value your feedback about your experience. Thank you for your patience and understanding.
joan M.
WHY DO YOU KEEP SENDING ME MESSAGES BACK USING MY DECEASED WIFES NAME???? I AM SO SICK AND TIRED EXPLAINING THIS!
Response from ElegattoOct 22, 2025
Hi John, We are deeply sorry for the distress caused by our invitation addressing you by your wife’s name. We now understand this is connected to how your Trustpilot account is currently registered. To prevent this from happening in the future, the name associated with messages would need to be updated directly in your Trustpilot account settings. This is the only way to ensure our system reflects your preferred name in all communications. If you’d like assistance navigating the account changes or have any other concerns, please don’t hesitate to let us know.
Dennis R.
Excellent product and easy exchange policy.
Response from ElegattoOct 16, 2025
Thanks so much, Dennis! We're happy to hear you love the product and found our exchange process easy. If you ever need anything else, just let us know. We appreciate your support!
Glen M.
I have purchased 10 different items and the quality is incredible and I have never been disappointed. The price is very good as well as delivery time.
Response from ElegattoOct 16, 2025
Thank you so much, Glen! Glad to hear you’ve loved everything and that you’re happy with the quality, price, and delivery. We really appreciate your support and can’t wait to have you shop with us again!
Austin L.
I already returned the bracelet since it was the wrong size/color ordered a new one and still the same thing. Horrible service
Response from ElegattoOct 16, 2025
Thank you for your feedback, Austin. We’re truly sorry to hear about your experience, and we’d like to resolve this for you. Please contact our customer support team, and feel free to send us a photo of what you received so we can assist you further and find a suitable solution. We appreciate your patience and hope to turn this around for you.
MARIA C.
Product excelent
Response from ElegattoOct 15, 2025
Thank you so much, Maria! We're glad that you’re happy with your bracelets. If you ever need anything else, just let us know.
