Electric Tobacconist® USAReviews of electrictobacconist.com

I submitted a ticket for a lost shipment and received an answer within an hour.and the money was put back in my account almost immediately.

Problem was resolved immediately

Had a delivery issue, but it was resolved immediately. Thank you so much.

Didn't receive product and a bunch of emails giving me the run around about where product was. I couldn't track it and know where product was. Scam

Electric Tobaconnist USA is a scam! They don't have a real delivery process in place so don't believe the initial email you will receive once your order is placed and they have your money. You will NEVER receive a separate email from CCSHIP, you will NEVER receive your order, and after you wait a month and start inquiring you will receive some bogus, made-up information about their carrier's attempts to deliver that were unsuccessful. On the bogus information they finally sent me, their "carrier" attempted delivery at 7:02 a.m. on a Sunday to a business address. What?! Who, in their right mind, would attempt a delivery at 7:00 a.m. on a Sunday?! Even if I'd used my residential address for delivery, there is no way that I would expect or receive a delivery at that time on a Sunday! Are you kidding me? Another bogus attempt was attempted at 3:55 p.m. on a weekday - I believe it was a Tuesday. Supposedly the carrier could not get into the business office that, by the way, was open until 6:00 p.m. that day, an office that is open to the public, that anyone in the city could walk into freely. Don't order from the bogus business if you value your money. I have already cancelled the card I used to place my order. I don't trust this "company" with the personal information they already have. My order was placed on January 24th and I have received nothing that I've paid for. Update: I just checked the BBB website and they seem to have complaint after complaint for the very same reason as mine. I wish that I'd seen this before they got my money and my personal information.

This shop just doesn't care about getting orders out of the door and using a suitable shipper. They says they can't ship USPS which is wrong! They must be using some shipper that has a fleet of two bikes to save a couple bucks. You would think that places who sell nicotine products online would prioritize shipping. This shop seems to put it at the bottom of the list.

Kudos to Electronic Tobacco for not only providing a top-notch product but also for setting the bar high when it comes to customer satisfaction. I highly recommend them to anyone looking for a reliable and efficient electronic tobacco provider. Five stars all the way! They are super fast and efficient at handling issues.

Whenever I have ordered Blu pods from other companies I have had a quick response and immediate tracking info. I have had no success in my attempts to contact electric tobacconist by phone or email I have always received the package in 4 days I paid over $200 for my order! I am a senior on a limited income. I want a full refund!!