Electric Tobacconist® USAReviews of electrictobacconist.com

Package arrived a day late which in itself is a long wait. Ordered October 15 and arrived November 4. Was in the hands of the "Final Mile" delivery for over a week and no updates other than it is in their hands. Pretty unnacceptable since I live in a large urban area. I do find it dissapointing that there is no phone number to call since the tracking information is so poor. Hopefully they can find a better way to inform the customer. But the order was VERY well packaged and everything is included in the order. I am very pleased with everything about Electric Tobacconist except lack of support/communication. Noted shipping time issues are a little out of their control.

I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your company more than u could ever know. Thank you for always making things right if they weren't, and always having my vibe refills available. Much Love♌

I've been a long time ET customer. I've used them in the past with fantastic service. However.... the delivery company they have chosen to use is stuck in 1999 and by the looks of it, from this review site and others, it is costing them a lot of business... mine is now included. The most recent order of mine was placed on 9/27/23. (order # 2834804). I checked tracking everyday. The website states that tracking will be updated once it's in the hands of the "final destination" carrier, which is understandable with my state's strict laws. However, that did not happen. The Electronic Tobacconist website NEVER updated tracking info. Additionally, they stated I would receive a tracking number via email and that also never happened. With that being said, I was not notified of when my package would arrive or that it was out for delivery and missed the delivery attempt at 8:30am on 10/10/23. Now, as it stands, I am still trying to request a re-delivery attempt with zero ability to do so. On top of that... there is NO ONE to speak with at either ET or the "Deliver-it" company that is my "final carrier". I finally received a response from ET's customer service rep "Sarah" at 1:11am on 10/11/23, who stated my packaged would be redelivered today 10/11/23. I checked both ET's website and "Deliver-it's" website to see if they've updated their tracking and confirm a re-delivery...and nope, no "out for delivery" no " second attempt confirmed"... nothing but an unsuccessful delivery attempt noted. So, where does that leave me? Well... I'm at home currently, unable to leave, in case my re-delivery attempt was successful and they attempt to deliver it today. I've put in a request for a response, only to get a "we'll get back to you within 48 hrs" email... So, by ET's and "Deliver-it's" logic... I have to sit in my house, not go to work, not got to the store, or anywhere where my front door is not visible to me, incase it is redelivered today or wait for a response in 48 hours? well.... okay.... it is what it is, but I can also choose not to order and spend money with ET until they can find a more reliable delivery solution. There are other online e-juice websites to choose from and that's where I'll be placing my next order. Reply to Louis: Hi, thank you for your reply. I’ve noticed most of your reply’s are blaming the “PACT” act. However, there are better delivery services out there than the ones you are using that are not ups, fed-ex or usps and that will still deliver e-juices. I highly suggest, instead of spending time blaming the PACT act, you and your team research and vet a new delivery service. Your company chose to use this specific delivery company and now it’s costing you…Or maybe pointing the finger is just easier for you guys. Cheers!!

In response to your response. It appears it was delivered, but not to me. I live alone and do not recognize the scribbled signature. I checked with my neighbors. Again, I am out $220 with no product. Unacceptable and I would not recommend your company to anyone.

They were very helpful in getting my shipping charges removed as I had ordered over the amount required to receive free shipping!

Returns are next to impossible. I ordered on a weekend and realized I already tried a certain brand, tried to cancel the order right away but they stated the item had already shipped which it hadn't. Now they are making me jump through all kinds of hoops. Ridiculous!

Item not delivered. Delivery company states unable to deliver because we were not home, completely untrue and we have a camera showing no one ever attempted to deliver. Canned response from customer service stating I have to wait 40 days. Avoid this place, shop local.

I've always gotten a prompt response to any problem or question. Very courteous and helpful. Great products too.