Electric Tobacconist® USAReviews of electrictobacconist.com

Absolutely terrible shipping! After three weeks from the original order, I'm still waiting. According to their tracking, the delivery has been at the 'last mile carrier' for a week. If it is the 'last mile', they could have walked it here in way less time. They won't even chase after it until the order is forty days late! There are plenty of other vape vendors out there with way more reliable shipping, usually less than a week. I'd recommend using one of them. I can only guess that Electric Tobacconist's rating is as high as it is because they pay for positive ratings. I stand by my initial review and rating. It has now been a full week since tracking reported the package was 'out for delivery' with no sign of it. Email to Electric Tobacconist's customer service, as they suggest in their response to this review, is of absolutely no use. All that can be offered is to wait out the FULL 40 DAYS from date of order before they will declare a refund situation. This is the only online vendor that I have ever encountered that refuses to contact their carrier to find out the delivery status. My advice, STAY AWAY! There are plenty of other trusted, verified vendors for ecigs, like iloveecigs.com to use.

Quick response and resolution by customer service.

I placed an order with ET on 4/14 and according to my order history it was dispatched on the same day. They charged my VISA 82.80. Still haven't received it! The tracking has said "out for delivery"since 5/04. It is now 5/13 and I tried to "submit a ticket" on their website to let them know but the submit button didn't respond. I tried calling them but instead got BLU direct and I was told that ET is a 3rd party and the only info they have is their website. I filed a complaint with the BBB but since BBB gave them a high rating I don't trust them. I just want a refund, it's my money after all! And if they resend it without my consent I'm going to contact my bank and challenge the charge.

Very willing to resolve my issue. Always responded promptly.

So, a driver delivering my package came by but said my order was not in her car. She thinks she didn't pick it up but will be here Monday with my 0ackage. No such luck so far. Please tell me where my package is. I was so excited to get my new vaps but now I wonder if it is lost.

Delivery by a private delivery company. Next to impossible to reach them.

It took you 4 days and you never got back to me until I sent you another email

I placed any order on 2-24-23. Through today, 3-21-23, I never received a tracking number. On Tuesday, 3-16-23, Statovernight tried to deliver the order but I was not home. I contact them every day to see when they are going to deliver. They said the order would be delivered today, 3-21-23, by 9:00 PM. They never showed up. I would like a refund. The order is for $116. plus change.