CK
Do not purchase through this company
Do not purchase through this company. They did not deliver my package. Pre-sale, their website doesn't make it apparent that Electric Tobacconist uses fringe carriers that you likely have never heard of. They do not partner with standard U.S. carriers like FedEx, UPS, or DHL. Also, troubling is The Electric Tobacconist website doesn't provide the name of the carrier they have used for your package. What they give you prior to contacting them is a tracking number with no reference to whom that tracking number belongs to. You won't have a clue who they used as the carrier for your package until you contact them. In my case, they used AmeriShip to as the carrier. I have no evidence that AmeriShip ever made any attempt to deliver my package because there was no note left on the door or in our mailbox regarding an attempted delivery. Electric Tobacconist never provided any kind of notification either. Had I not contacted the company, I would have never been aware my shipment was returned to Electric Tobacconist. To make matters worse, Electric Tobacconist deducts a $20 "re-stocking fee" from your refund. I consider this a very shady practice and will no longer use this company as a result. UPDATE June 15, 2026 I was working from my home office on the two days AmeriShip and Electric Tobacconist claim delivery attempts were made (6/4/26 and 6/5/26). There was no knock on the door and the doorbell didn’t ring. As stated previously, there was also no written notice that a delivery attempt was made. So, Electric Tobacconist takes the word of the “Standard Regional Carrier” against the customer arbitrarily and without proof. They get the product you paid for returned to them and charge their customers $20 for a restocking fee. There’s likely nothing available on their site that a $20 e-credit would cover given the shipping charges applied. And the shipping would be handled by the same sketchy “Standard Regional Carrier”. So, ask yourself, is this a legitimate company? I say absolutely not. Take my advice and don’t purchase from this company. You’ll regret it and you’ll pay $20 for the bad experience. Also, as of today, 6/15/26, I have not received the partial refund they mention.
Response from Electric Tobacconist® USAJun 15, 2026
Hello, thank you for taking the time to share your feedback. We're sorry to hear that you didn't receive your order and regret that your experience fell short of expectations. Due to the PACT Act, we can no longer ship via USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We clearly state on our shipping page that the only shipping option available is the Standard Regional Carrier. Without further information, we are unable to review your order details. However, our delivery partners provide a fully tracked service, and tracking is updated when the parcel is scanned. Unfortunately, if you were unavailable to sign for the order, this is beyond our control, and the order would have been returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, your order was refunded, and the restocking fee was credited to your e-wallet to use on your next order. We thank you for your understanding. Best Regards - ET Team