Electricbyke.comReviews of electricbyke.com

Response from Electricbyke.comSep 24, 2024

Hi Nadja - we will follow up with the supplier. This should have shipped days ago.

Response from Electricbyke.comAug 10, 2024

Thanks for the nice review, Matthew! Enjoy your bike!

Response from Electricbyke.comAug 7, 2024

Thanks for your review, Jerry. Wishing you many miles of great biking!

Response from Electricbyke.comJul 9, 2024

Hi Roger - You purchased your Freego DK200 in July 2023. In reviewing the correspondence regarding your bike, we had responded to issues regarding interpreting the LED error codes and asking for details on the parts and, later, a video to clarify the parts and apparent loss of pedal assist. Checking your emails (you use several different email accounts so hopefully we have reviewed all of your correspondence and chats) we cannot find your response to our request. This year you contacted us regarding tires for the bike and you purchased brake pads mentioning that you could not ride your bike without them (they ran late in being delivered, apologies). We assumed this meant that issues had been solved with the information sent earlier. Can you provide the requested video showing missing parts and the rear wheel pedal assist issue. (Check you junk mail accounts, just in case). We did not hear about an issue around a mis-shaped rear tire nor the tail light or front rotor. (Rotors typically need adjustment from time to time on all bikes, by the way). Regards, Customer Support Team

Response from Electricbyke.comJul 6, 2024

Thanks for your review, Deneen. Enjoy your bike!

Response from Electricbyke.comJun 26, 2024

Hi Lona - Thanks for your nice review!

Response from Electricbyke.comJun 5, 2024

Thanks for the review, David. Enjoy that bike!