Elavon U.S.Reviews of elavon.com

The technical support representative that helped me with my issue was patient, helpful, and very good at explaining the steps needed to be taken on my end. We ran up against multiple dead ends but she was able to find different solutions to try until we finally found the correct resolution that allowed my pinpad to start communicating with my terminal. It was a long call (1.5 hours) but her calm and communicative demeanor prevented it from turning into a slog. Very appreciative of her efforts in resolving my issue.

My experience with this company was good until I canceled. They refuse to cancel my service and now I'm charged for services that were canceled 2 months ago and nobody wants to help.

Canceled in February And then it was charged for not using their service in March whatsoever. The person I canceled through didn't do their job so I was charged 104.99 because somebody didn't dontheir job. The third party that signed me up who represents Elavon sayis that elavon needs to refund me , And Elavon says I need to contact the third party. Though they all are all representing the same company everyone is pointing the finger at the other person and claiming no responsibility. Elavon is the company that charged me and will not issue a refund for not using their service. And claims have nothing to do with the person who sells her services and represents their company. Stay away from this company when you have an issue they will not address it. ... UPDATE: AN EMAIL WAS SENT TO YOU GUYS IN FEBRUARY WHICH WAS CONFIRMED THROUGH YOUR 3RD PARTY RETAILER AND YOU GUYS NEVER ACKNOWLEDGED IT WHICH IS WHY YOU NEVER CANCELED SERVICE. Update : It is now July 21st and they are still charging me. Ridiculous fraudster company

Hannah helped with a game plan to facilitate processing information regarding a new Elavon terminal. She was so incredibly knowledgeable, polite and just a very nice person to deal and talk to regarding the terminal. Elavon is very fortunate to have her as a team member.

great service and very helpful

Nora was super helpful, informative, and really went above and beyond to address my concerns. I really appreciated her helpful, professional, and cheerful attitude that led to the best solution for me.

I've been with this company for over a decade. Now I am leaving. They are fine if you never have an issue outside of processing payments. I had a disputed charge, a rare occurrence for me. Their dispute resolution team completely dropped the ball. There was no follow up and then they didn't respond to emails at all. I paid over $32000 if fees to this company in 2024 and really resent losing another $3000 because they didn't do their job. As it turns out, I found out with a little research that there are less expensive alternatives to Elavon. I just sent an email terminating my account at the end of the month. Autoreply told me that my contact was out of office for the week and provided a list of numbers to call. Customer service answered, asked my name, then hung up on me. I think it was his lunch hour.

The really bad customer service when anyone in hardware problems and need urgent help. In routine they are very good but in problem they put their eyes on forehead.