ElanfinancialservicesReviews of elanfinancialservices.com

Horrible customer service. I can't believe that Fidelity Financial chose this company to be the go to credit card provider for their long time investment clients. Do yourself a favor and stick with a real banking institution and stay away from Elan.

Elan financial ruined my credit score from 820 to 633 because their autopay function did not work on 3 occasions and left a balance. I would have to call them every month and they would tell me something different each time. They acknowledge your frustration while never solving the problem and leaving you to hold the bag. i finally asked the supervisor after 12 months to close the account. She told me i had no rewards points and she closed the account and i had 39000 points 2 days later. These people are creeps. DO NOT TRUST THIS COMPANY.

I moved out of state and changed my address on the card. I paid off the card and had a credit balance of $1,700 due to a refund on a transaction. Despite this, when I tried to buy a $700 item at Best Buy, the online transaction was repeatedly declined. When I tried it the first time, I got a call to contact the fraud department. I did and verified everything. The person told me to wait 2 minutes and the transaction would go through. It didn’t. I repeated this “try the transaction, call the fraud department” several times until the person told me there was just nothing they could do. Eventually I was blocked from even logging into my own account. Imagine having a credit on your card and verifying your identity repeatedly but the credit card company just says no. You can’t use your own money. Ridiculous. Now I have to contact some authentication department. What will I have to do? Give them a DNA sample?

Horrible customer service. They are absolutely not helpful. Worst credit card company ever. They will 100% misreport your information to the credit bureau. Count on that 100%. BUYER BEWARE! PROCEED AT YOUR OWN RISK!

We have been with Elan for 13 years. Never had a problem until June 2023. We opened a dispute against Parts Geek, they sold us some bad wheels, then said they would not replace or refund the $609.45. I opened the dispute but never heard anything back from Elan asking for more information. I received a letter from them stating they were closing the dispute. I called to try and get the dispute re opened, they shut our card off saying they had to verify who we were, no one called back, we were on vacation at the time and our card was declined. Been on the phone with them again today 06/19/2023 and they refuse to help us in any way! My point is this when you need them, they are NOT going to be there for you!

Got a card thru my bank which ended up being through elan. Have never been able to get logged into the app to pay. When I call they just keep transferring me and I never talk to anyone. Now I’m past due and they dropped my credit line by 70% with one missed payment. This place is makes it hard so they can collect as much interest as they can early. No interest in having people actually using their cards. 0 stars.

The worst customer service imaginable!! Avoid at all costs!! You will be transferred from one to the next to the next representative with absolutely no clue what they are doing. 5 reps later and 32 minutes (long distance internationally) I hung up because its not worth having a heart attack over.

Elan is either incredibly incompetent, trash software, or an outright scam. My experience too was a nightmare. Stay far away from this company.