ElanfinancialservicesReviews of elanfinancialservices.com

I've seen bad customer service before, but Elan takes the cake. It's pretty impressive how consistently bad they are. I had already contacted Apple about adding my Fidelity Visa card to apple wallet so I contacted Elan. I'd rather fight Mike Tyson in his prime than contact Elan, but I had no choice. So we go through all the highly complicated steps of RESTARTING MY APP which of course doesn't work, so the lady at Elan says "sorry bro" contact Apple. Well, I contact apple again and they do every diagnostic in the world and explain how their system works that this error is not even possible to be on their side. I wait a week to recover before contacting Elan again and then the same "restart the app". The lady asked me FIVE times what the error message was. It was "error, contact your card issuer". I thought that was a pretty simple and straightforward message, but Elan once again somehow made it complicated. So the lady says "hey, idk what im doing so im going to transfer you to web services". I wasn't sure how this was related to web services, but who knows? So I get transferred to Shamira, and she cuts me off mid sentence telling me this is a card issue and transfers me back to the original customer service I called... So I tell this lady what happened and she was like "let me get a supervisor", all i thought was "this is gonna be entertaining". The supervisor Steven was more clueless than them (which is pretty impressive). You're better off contacting the chimpanzee at your local zoo than Elan Financial Services. Please Fidelity, choose a new card issuer.

A vendor has granted me credit but U.S. Bank's Elan Credit Card services will not process the credit. It is for $77 and the vendor processed it on 2-20-23. Elan referees me back to the vendor and they have provided the credit order and authorization number.

I would give a zero if possible. We received several gift cards for referrals from a construction company. Thought we had used them all some time ago however found one. Went online to check the status and it did not work. Called and agent would not give me any information as I did not know the original balance or transaction. When asking for a supervisor said hold would be up to an hour. This system is set up to rip people off due to their 'policies'. I have never not been able to call and get a balance on any card, except this one.

My parents are both Deceased within the last year. I have attempted to close the credit card accounts handled by Elan, but have been unable to do so. I have called dozens of times. Multiple hang ups. Multiple misconnects. When I do get a person, I submit all of the paper work that they request. Estate Documents, POA, Death Certificate, etc... Despite this, the account remains open. I try again. Same result. I have the Credit Union that the card is through try to handle the situation. Same result. This is ridiculous. During the worst moment in my life, and I have to deal with this complete incompetency. Literally every other company I have had to deal with regarding this situation has quickly and easily resolved all of my requests. Only Elan Financial has made this process difficult. Out of dozens of other companies, only this one is unable to help me close my deceased parents accounts.

Their fraud protection is nonexistence . i had disputed 2 charges with legitimate consumer companies the claims were less than $50 and they re credited it after about a dozen phone calls. But when I got scammed out of $200 by scammers they did absolutely nothing they were rude condescending and told me it was my fault. Apparently if there's a problem with a legitimate business they may do something about it but if it's a scammer you are SOL

The customer service reps are rude! I was at the store trying to contact the company and the ghetto rep came on spitting off at the mouth! I wish would have gotten her name! If you don't like answering phones for 10 dollars an hour get another job!!

Fidelity pushes these elan credit cards. Help with non- authorized charges non existent. Could care less attitude. I'm pulling all my accounts out of fidelity as a result. And of course no more Elan card.

This is a sub company. The people who issue you the card will refer you to them. Elan will refer you back. You won't be helped. Their general attitude seems to be, take advantage of the customer. If you do business with them. They will teach you to distrust them.