VolusionReviews of ejuiceconnect.com

I ordered 6 bottles of Sugar Daddy flavored juice. They sent me 6 bottles of berry candy cane. When I reported the mistake along with pictures of the original invoice and the bottles they sent I was told I would have to spend another 70 dollars then wait several weeks for a refund. I explained this doesnt work for me and they refused to work with me without me assuming more financial burden for their mistake. Very poor way to handle their mistakes.

I attempted to use the 35% off coupon, but it only gave me less than 20% Off. I then attempted to contact customer service about the less than 35% off, via text. No reply. Then I opened a chat dialogue on their website and spoke to Kahl. He said there's no coupon. He wouldn't help. Not good for first try. I am adding an update to this review and 2 stars. They shipped my order the next day and received it in just 3 days. I am still steamed about not getting 35% off and how customer service didn't reply to my text and when i finally got someone "kahl" on their website he didn't feel like helping. I will try to order from them again but am leary about referring others to site.

I will not use this company again as long as they use fedex. I'll pay extra for better service elsewhere. Still haven't received anything. Always late. There are still plenty of better companies out there.

I was sent items which had expired "best before" dates. With high shipping costs, merely refunding original item value is not good enough. And they don't provide replacements. Bad refund policy.

Sold me Almost Expired Juice Have had no issues with this company in terms of previous orders. But this time around I received a bottle of salt juice that was 2 weeks from almost the BB date. Reached out to their support team via email and received a response that they cannot refund me since the juice wasn't expired yet. Let's just say they have crap customer service if needed. Roll the dice on getting something more fresh. And to also add, their f****d up shipping prices if you don't order a lot. Go figure.

This company used to be great. Nowadays it’s a joke. Their online inventory is way off. They’ll either just ship part of the order or cancel the order altogether without as much as an email to let you know. This has happened 3 times back to back now, even talked to them over the phone after the second time. Waste of time, there are lots of better places to order from.

I used to love using Ejuice connect, they have a great selection, easy to use website, and awesome prices! However, they use Fedex delivery sometimes for some bizzare stupid reason, Therefore, I and many others on this and other platforms have had delivery issues with orders... Also, I ordered several items but they neglected to tell me that the only item I really wanted, A Tank kit, was not available, and just sent the two juice bottles that I really could have done without and only included them to save a bit on shipping.. If they would have told me, I would have canceld the entire order and saved $22 in shipping, To their credit, They did issue a refund for the Tank kit but still should have given me an option so I didn't have to pay a rediculous $22 shipping on just 2 bottles of juice as the entire order required "Adult Signature" because my state government is a bunch of morons. To make things worse, The dishonest garbage truck Drivers at Fedex kept speeding by my house without stopping because they are too lazy to get out of the truck and knock on the door, and kept marking my order as unable to deliver until I was forced to report them to corporate and physically find and call their local station superviser "Patricia" to force them to turn around and make the delivery. Ejuiceconnect, I beg and emplore you to please stop using Fedex, communicate better and go back to using the USPS. Fedex will and is already tarnishing your amazing reputaion of being a quality merchant, and by looking at ANY review site about Fedex, the reasons are obvious why Amazon banned it's sellers from using them for deliveries. I really wish I could give 5 stars to Ejuiceconnect as service in the past has been outstanding when they used USPS, but with all the hastles and money I've had to endure to actually get my order this time because they chose to use a garbage company for deliveries and for multiple failures to communicate in this instance, I honestly can't even rate you with even 2 stars...

I ordered on Sunday. Got my box today, Wednesday. Fastest shipping and handling I have experinced with any company (besides Amazon Prime). No problems with my order. This was my first time ordering from this company and I will be a returning customer.