VolusionReviews of ejuiceconnect.com

Volusian or ejuiceconnect.com or any other name they go by are really bad. How many businesses have multiple names? After weeks of being out of stock I ordered ejuice. Five days have gone by and still haven't shipped my order. Call their "customer service" and no answer. Sent emails and no reply. They charged my card at time of order and no shipment. Last order it took 2 weeks to ship. I'm done with them. They're cheaper on juice but charge $15 for basic ground shipment. So it's a savings wash.

I purchased 2 packs of coils for my OXVA vape and when I received my order they had sent me the wrong size coils. I ordered the 3ml and they sent me the 2ml. I emailed them the same day with no response. I even called them and left a message with no return call. I have now tried to get ahold of them several times and I have heard nothing from them. I do not recommend this company. There are far better ones out there that have excellent customer service. This store absolutely does not. They do not communicate and unfortunately if they send you the wrong item you are stuck with it.

WA Residents Beware: Support admits shipping flaws but refuses refunds ​I placed an order on Jan 5th and paid for 5-day shipping. My shipping label was created on Jan 6th. It is now Jan 19th and my package is currently sitting in Alaska. ​When I contacted support, agent "Karla" admitted in writing that she "sees this happen" with other Washington orders. Despite knowing their shipping method fails for this region, they still charge for 5-day delivery and refuse to issue a refund. They are knowingly selling a service they cannot fulfill and holding customer money hostage. I have filed a complaint with the BBB and am disputing the $31.26 charge with my bank. Because of their shipping failure and refusal to refund, I had to spend an additional $45 at a local shop just to get the products I originally ordered on Jan 5th. This company's negligence has now cost me double my original budget.

Coils went bad after less than a day of use, and I primed the coil and waited 10 min, took a few dry hits without firing up the device, and I set the wattage 20w less than recommended. Shipping also takes a week and is $10.

Well I did love this company until as of recent the order I received about 3 weeks ago that had old or expired coils in it. I’ve reached out to them several times now by phone and email and filed an official request for replacements online as they instructed me to do and they have just ignored me. I bought 4 packs of vaporesso GTI replacement coils and every coil I’ve used since purchasing them has been bad. I get an awful and harsh burnt taste after 3-4 days of using the coil no matter what flavor juice I use. So needless to say they lost my business because of the lack of care to respond to a customer when they said they would “take care of me.”

I ordered from ejuice connect and they quickly took my money but I ordered on January 13 so they said I'd get my order January 17th that day came and went so I tracked my order and by January 19th I called and left messages 4 times I emailed them they said it shows that I'd get it on Thursday so I waited when i didn't get my order I emailed Karla and told her I just want my refund cause my order was not moving so she said if it didn't move by the nest day she'd contact the vendor to put in for my refund I said ok that was the 23rd of January I've emailed her with screen shots that my order is not moving she stopped emailing me it's now February 3rd and I still have not 6gotten my refund this company are theives!!!!!!!!

I've been a customer for a few years, and never an issue until my most recent order. Yes, they do ship fast, but apparently accuracy is a thing of the past. Their ad was misleading, so the coils I ordered don't work for my tank. I have called and left messages twice. Emailed 3 times and have not heard a word. I am terribly disappointed. They are, in-fact, "buying" reviews. Submit a review, get 5% back. They don't do it, unless you email them about it. I'll stick to other more reliable sources for my vaping needs going forward.

They shorted my order 2x 120ml of ejuice and absolutely refuse to make it right. I have validation if needed! So, I'm taking my business elsewhere. This isn't the first time they messed up an order. They completely ignored me the first time. They try to put the blame on the customer. Never again.