EIOReviews of eio.com

Response from EIOJul 12, 2021

**UPDATE - Customer sent 1 email, we replied. Customer NEVER sent further reply and did not respond to further contact attempts. Would rather just leave neg reviews than actually resolve an issue. In the future please read product listings ** We always prefer that a customer contact us with questions prior to ordering (this customer did not), especially if there is a rush and when the listings clearly state that extended handling may be required. Most of our customers know this and they contact us for this information before they order instead of leaving bad reviews. We prefer to take a few minutes PRIOR TO ORDERING with you to figure out an ETA rather than have you wait however long it takes, never contact us, and then leave us a bad feedback here because it felt like it was too long to wait even though our listings communicate anticipated delays. It should also be noted that ALL CUSTOMERS who place an order for an item with extended handling time receive an email (should they read it) explaining there is handling time and our contact information should there be questions. We can and do provide the dates of when a product is available when a customer contacts us, especially if it is noted as having extended handling. This customer ordered items with EXTENDED HANDLING TIME meaning that there would be a delay in receiving them so it's not clear why immediate delivery was expected. As most of you know, there have been some issues with all kinds of supply chains for the past year and a half due to various crises and unfortunately this customer ordered Wiha Tools, some of which were incredibly delayed coming to us from Germany. Literally half of the items on his order had extended handling, so we shipped what we had at the time and shipped the rest when they arrived. Despite the listings stating there was extended handling time, the customer NEVER contacted us prior to ordering, only after the order was placed and only one email, which we replied to. If the customer saw and read the "extended handling" message, he could have reached out to us to understand how long that might take instead of just leaving us a negative review. We sell a lot of specialty import tools and with with shipping delays from our suppliers the past year and a half, unfortunately there are sometimes delays. Our listings reflect that, so if you see "extended handling may be required" please contact us for an ETA BEFORE ordering so that you don't feel obligated to leave bad feedback on something that was communicated before the order was placed. We also attempted to contact the customer MULTIPLE TIMES to notify of the handling but the customer never responded.