EIOReviews of eio.com

good product at best price

EIO does not conduct e-commerce in a professional manner. After placing an order with EIO, the company did not reply in any way that the item was ordered. When I first tried to inquire what the status was of my order, I tried to call the company at their listed phone number. The phone was not working when I first tried to call. Even days later. I attempted to order the same item again thinking the order was not completed the first time. Again, no confirmation that the order was successful. EIO's phone works only part time. When my statement from my credit card arrived I noticed that two charges from EIO appeared on my account. Since I had been unable to contact EIO about the charges I called my bank and claimed I was a victim of fraud. After I contacted my bank I received both orders. They arrived 3 to 6wks. after I ordered them. After I received both orders and returned both orders, I called my bank and told them I had received both orders. During that conversation with an employee with the bank, I learned that if I gave out my credit card number, that is considered a legitimate charge. However since EIO had not in anyway acknowledged my orders after from 3 to 6wks, at that time, I had no way of knowing if the orders were placed or that my credit card number was even recorded. So since my credit card number was recorded by my actions, the problem with the charges was considered a dispute. The bank did not tell me when I first called them, that the charges had gone into dispute. The items ordered have been returned to EIO. My bank says the dispute has been settled. The item that I ordered was a Christmas gift. Since I had not received any acknowledgement for so long after ordering from EIO, I ordered the item from another company and received it in time to give as a gift for Christmas. Bottom line. If EIO can't deliver for Christmas, I don't need to do business with them. EIO has contacted me about this review and claimed I gave EIO a bad review to receive a free gift!!!!!. Wrong! I was never offered anything for writing this review.

The gentleman was very polite and helpful in answering my questions. He was very prompt in sending me a copy of my billing.

Good communication. Price was good and I love the product. Thanks.

Great. Easy to order. Fast ship

Great pricing, product availability and very rapid shipping.

Thanks for the great light arrived decent timing.

Fast shipping and good price.