EILEEN FISHERReviews of eileenfisher.com

I never received my order, though it said it was delivered to my house. No idea what is the problem there. I ordered this one in small, Puckered Organic Linen Pocket Skirt pocket-skirt/197223522713

I never received my order, though it said it was delivered to my house. Ordered product in the middle of June. I've reached out to the email address that is listed in the email for replies several times, and have had no answer. After I reached out the second time, suddenly it was shipped and had been delivered? No way to place a complaint or request a refund. No photos of it being delivered to my house. I'm pretty sure this is a scam.

Dreadful. Worst customer service ever … if you could call it a service in the first place. I bought an item, cost me £250, one wash and there was a hole. Customer service basically told me to go away. Don’t buy this brand

Nightmare buying from EF in the US. Too often things go astray. They are hopelessly slow in answering emails and then offer stupid suggestions. I have just been asked to return two items I have not received for credit! Equally I have not been sent a returns label for an item I did receive but did not order. I could scream

Here's how Eileen Fisher offers to change the email on the account: - Opt out of marketing emails (and lose related bonuses), but still receive transactional emails on the account you want to disconnect. This counts as the 'change of email'! Solution 2: Create a new account with a new email, losing all of your purchase history and all your bonuses that come with hundreds of $$ worth of purchases. Eileen Fisher is the only company in U.S. and the free world I know that cannot change the email address on the account, i.e. simply replace one email with another. I'm not kidding. Two stars for clothes quality, 0 stars for tech support. If you need to change your email, you are in trouble.

Terrible customer service, impatient and rude, barely civil on the phone. I won’t buy from Eileen Fisher again based on this interaction with customer service. Who would spend the amount of money EF asks only to have someone scold and interrupt you when you call politely with a question about a return?

Don't order from UK if you have any doubt. Returning costs £40+ deducted from your refund!. Little help from customer service. I like EF clothes but won't be ordering any more. Tip for consumers: The difficulty in returning items from UK via DHL, no alternative given. Having to print 3 copies of way bills, invoice and label. Finding a DHL shop and then given conflicting information. Absolutely disgusting that having spent a fortune as a regular Eileen Fisher customer it costs £40 to return items.

no online shipping to Canada