EILEEN FISHERReviews of eileenfisher.com

I purchased a pair of the ponte pants (my third pair) and after two weeks the waist band is coming apart. I called the extremely unhelpful and rude customer service who told me because I had sent them to the cleaners today they couldn't takes them back. Unbelievable. I have been a customer over 20 years. This is unreal. l guess I will look for a new company.

I was a long time EF customer but I must say their online customer service has really deteriorated. In the latest fiasco, I ordered two day delivery, the items were never delivered because their shipper damaged the items. I am STILL WAITING on reimbursement from EF. I called CS and find out their WAREHOUSE has to handle this reimbursement and who knows when it will be issued. The agent said "that's the way they do things." Sheesh! UPDATE 3/23/26. EF FINALLY refunded me but by their own calculations, they shorted me by $20.00. BUYER BEWARE when it comes to online EF. UPDATE 3/30/2026: EF refunded the amount due me. Good for me and them.

I've been shopping at Eileen Fisher, online, for years (about 10 years). First shipping to CA and now shipping to Europe. I've never had a problem and the clothing is beautiful. They have the best fitting and comfortable trousers that I've ever owned & beautiful silk/linen blouses. I always have good shipping experiences. It takes 1-2 weeks to Europe but well worth it.

I ordered a shirt, paid for it, and waited to get a confirmation email. Instead, they TOOK my money and told me the shirt was “in process’. Then? Crickets. They took my money and that was it. I am now fighting to cancel the order and get my money back. Their responses drip with arrogance.

I purchased an expensive pair of sleep pants from Eileen Fisher in October. I wore them twice and washed them very carefully according to directions. After the second time I wore them in December, the waistband seam came undone. I contacted Eileen Fisher and they said to return the pants AT MY EXPENSE because they were more than 30 days from purchase. They indicated they would send me a gift card only for the purchase price not the shipping, after they inspected the pants. I do not think I should have to pay the shipping when a $98 pair of sleep pants come apart after being worn twice.

I bought a pair of shoes in the sale. Although on the website the prices were in pound sterling, when the shoes turned up they were American sizes and too small for me. This was not made clear when I ordered them. I then had to pay £15 for the privilege of finding this out. When I wrote a review I was asked to contact customer services, which I did - only to be told that it was £5 for postage and £10 to return it (not sure how that works). Appalling customer service and website information.

I love their clothes. But I tried to buy from Eileen Fisher some clothes for my mom and needed them to deliver to a Po Box. They cancelled twice the order and after many emails and phone calls, they finally told me they don´t deliver to a Po Box. Since this is my only option I cant purchase their product. I might have to order from a department store. Eileen Fisher is the only store I have problems delivering to my Po Box, I guess they are not up to date in online shopping

I love the timeless classics , comfort , fashion forward styles Eileen Fisher introduces every season . I usually buy from Bloomingdale’s , Neiman or Nordstrom . I am a size Small in pants and a Meduim in tops . I have so many pants & tops from EF , and get so many compliments everytime I wear them .They are the go to outfits in my closet . I purchased 2 Co Ordinated sets and can’t wait to use it for my Vacay . Susie from customer service promptly got my info straightened out . Thank you . 🙏