eheat, inc.Reviews of eheat.com

super helpful customer service reps. thank you

I recommended eheat to all my friends! Pretty much everyone I know except my ex-wife. Since she's Satan's sister, she doesn't need the heat. Prompt courteous service and such an incredible product, what's not to love?

This is the fourth heater that I have bought. I very pleased with the other 3.

Seriously love this wall mount heater... It was easy to install and is super streamlined on the wall. It seems to be heating very well. Highly recommended!

Very happy with product. Have 2 wall mounted heaters already

To read what my previous experience was, just scroll further down to see. I have updated my experience to an average of 3 stars. To their credit, after my review, my heaters did come in a timely fashion, and eheat was really interested in contacting me and and working things out. They also refunded my taxes and shipping costs without me asking, as a show of good customer relations. Was my first experience an anomaly? perhaps. I just hope it was, and everyone's experience with eheat will be as smooth as my second time around when ordering. FIRST I ORDERED 9 HEATERS AND 9 TIMERS ON NOV.11TH. SO FAR SO GOOD TWO WEEKS LATER I SENT AN EMAIL ASKING WHERE ARE THEY? AND THEY SAID THEY WERE REALLY BEHIND ON THEIR ORDERS OK I WILL GIVE THEM THE BENEFIT OF THE DOUBT...... THEN I GOT A MESSAGE FROM THEIR SHIPPER SAYING IT WOULD BE DELIVERED ON DECEMBER 24TH. IT DID NOT COME. THEN I GOT THIS ON DEC. 26TH !!!!!!!! "There was an error in placing your order with eheat; taxes and duties were not applied to your order. For this reason your refund for Canceled Order # xxxxxx has been processed for $1281.82 USD and you should see the funds applied to the account associated with the credit card ending in xxxx within 3-5 business days If you would like to reorder please give us a call and we will gladly assist you. " Best Regards, Accounting eheat, Inc. (Home of the Envi Heater)) Toll-Free 800-807-0107 Direct 713 589-3220 THAT'S RIGHT, INSTEAD OF CHARGING ME A FEW MORE DOLLARS, THEY DECIDED TO CANCEL THE ORDER!!!!!!! THEN I CALLED ON DEC 27TH AROUND 2PM, AND WAITED 45 MIN. LISTENING TO THE WORLDS MOST ANNOYING ON HOLD MESSAGE OVER AND OVER..... THEN I FINALLY GOT A PERSON, WHO I WAS ON THE PHONE WITH FOR 45MIN. WHO WENT TO THEIR SUPERVISOR FOR EVERY STEP. THEN SHE HUNG UP ON ME. THEN 45 MIN. LATER SHE CALLED BACK. I WENT THROUGH 3 DIFFERENT CARDS FOR PAYMENT IN THE NEXT 45 MIN. AND SHE COULD NOT MAKE THEM WORK AND TOLD ME IT WAS MY FAULT AND I SHOULD CALL MY BANK TO FIX IT. THEN I GOT A MESSAGE FROM MY CARD FRAUD DEPT. SAYING EHEAT CHARGED ONE OF MY CARDS, CANCELLED THE ORDER 5 MIN LATER AND TRIED TO PUT IT THROUGH AGAIN ANOTHER 5 MIN LATER, AND AT THAT TIME THE BANK FROZE MY CARD AND I HAD TO SPEND 30 MIN. ON THE PHONE WITH THEM TO GET MY CARD UNFROZEN. FINALLY I HAD TO PURCHASE THEM ALL OVER AGAIN ONLINE.WILL THEY COME? TIME WILL TELL. WILL UPDATE THIS REVIEW IF ANYTHING GOOD HAPPENS.

I just purchased 2 additional w Eheat envi convection wall heaters. I already have 4. I never use my baseboard electric heat.

Great heater. Just bought another one.