eheat, inc.Reviews of eheat.com

Lousy customer returns process. The on/off button on our newly purchased Envi heater remained depressed and permanently stuck in the ON position. I contacted eHeat using their web form to no avail, so I finally called. The rep wanted me to return the heater before they would send a replacement. When I protested that this would mean our room woutd be heat-less until we rec'd a replacement heater - because of a FLAW IN THE PRODUCT, he offered to ship the replacement after we showed proof of mailing the malfunctioning product. That still means days of being heat-less (in the TV room where we installed the Envi) until we receive the replacement. That seems really UNFAIR for something that isn't our fault but the result of a MALFUNCTION IN THE ENVI PRODUCT.

It’s an fairly efficient heater. But it DRASTICALLY discolors your wall above it. If you have a light colored wall it will turn brown. I have two of these heaters and I’m going to replace them with baseboard heaters and then repaint my walls.

I like the heater but it only lasted a couple of years and we live in Florida. It should last 10 years at least. Very disappointed but am ordering another.

It doesn’t give enough heat, only takes the edge off but never gets any better

I purchased this product and it did not work for me. I contacted the company and told them that I wasn’t happy. They issued an RMA for returning the units and issued a refund. Read the return policy very carefully!

long wait time on the phone got help on chat discount code was hard to apply

To read what my previous experience was, just scroll further down to see. I have updated my experience to an average of 3 stars. To their credit, after my review, my heaters did come in a timely fashion, and eheat was really interested in contacting me and and working things out. They also refunded my taxes and shipping costs without me asking, as a show of good customer relations. Was my first experience an anomaly? perhaps. I just hope it was, and everyone's experience with eheat will be as smooth as my second time around when ordering. FIRST I ORDERED 9 HEATERS AND 9 TIMERS ON NOV.11TH. SO FAR SO GOOD TWO WEEKS LATER I SENT AN EMAIL ASKING WHERE ARE THEY? AND THEY SAID THEY WERE REALLY BEHIND ON THEIR ORDERS OK I WILL GIVE THEM THE BENEFIT OF THE DOUBT...... THEN I GOT A MESSAGE FROM THEIR SHIPPER SAYING IT WOULD BE DELIVERED ON DECEMBER 24TH. IT DID NOT COME. THEN I GOT THIS ON DEC. 26TH !!!!!!!! "There was an error in placing your order with eheat; taxes and duties were not applied to your order. For this reason your refund for Canceled Order # xxxxxx has been processed for $1281.82 USD and you should see the funds applied to the account associated with the credit card ending in xxxx within 3-5 business days If you would like to reorder please give us a call and we will gladly assist you. " Best Regards, Accounting eheat, Inc. (Home of the Envi Heater)) Toll-Free 800-807-0107 Direct 713 589-3220 THAT'S RIGHT, INSTEAD OF CHARGING ME A FEW MORE DOLLARS, THEY DECIDED TO CANCEL THE ORDER!!!!!!! THEN I CALLED ON DEC 27TH AROUND 2PM, AND WAITED 45 MIN. LISTENING TO THE WORLDS MOST ANNOYING ON HOLD MESSAGE OVER AND OVER..... THEN I FINALLY GOT A PERSON, WHO I WAS ON THE PHONE WITH FOR 45MIN. WHO WENT TO THEIR SUPERVISOR FOR EVERY STEP. THEN SHE HUNG UP ON ME. THEN 45 MIN. LATER SHE CALLED BACK. I WENT THROUGH 3 DIFFERENT CARDS FOR PAYMENT IN THE NEXT 45 MIN. AND SHE COULD NOT MAKE THEM WORK AND TOLD ME IT WAS MY FAULT AND I SHOULD CALL MY BANK TO FIX IT. THEN I GOT A MESSAGE FROM MY CARD FRAUD DEPT. SAYING EHEAT CHARGED ONE OF MY CARDS, CANCELLED THE ORDER 5 MIN LATER AND TRIED TO PUT IT THROUGH AGAIN ANOTHER 5 MIN LATER, AND AT THAT TIME THE BANK FROZE MY CARD AND I HAD TO SPEND 30 MIN. ON THE PHONE WITH THEM TO GET MY CARD UNFROZEN. FINALLY I HAD TO PURCHASE THEM ALL OVER AGAIN ONLINE.WILL THEY COME? TIME WILL TELL. WILL UPDATE THIS REVIEW IF ANYTHING GOOD HAPPENS.

Although this heater works well, my house is very old and has plaster and lat walls. The heat from this heater destroyed the wall. The plaster all cracked and the lats are exposed. The person I chatted with insisted that these cannot cause a fire but the wall was too hot to touch. I even sent a picture of the wall to them to prove I wasn't trying to pull anything on them. When I asked about spare mounting hardware to move to a different wall, I was instructed to purchase them from their website. So...even though they were well aware of the damage the heater did to my wall, they didn't even offer to send some. Poor customer service in my opinion. It will cost me probably 300 to repair the wall.