eheat, inc.Reviews of eheat.com

Purchased a Smart Envi 500 watt heater December of 2024. It has what looks like a defective controller which turns the heat on and off by the minute. Clearly a defective internal sensor. I have requested a replacement. We'll see what their customer service does.

Purchased a total of 3 smart Envi Heater. The heating element, packaging and customer service are great. The Wi-Fi of the heaters constantly loses connection and takes the smart functionality almost out of this heater. The first heater I purchased had to be returned because it would lose connection. When the heater loses connection you are unable to set the heat, monitor room temp etc. I have purchased 3 over a 2 month period and all of them have the same issue. Now the next issue which are the thermostats. I have two of these heaters in one room on separate walls. One thermostat reads 2 degrees below and thermostat reads 2 degrees above the actual room temperature. So you have to “fiddle” with the setting to find a comfortable actual temperature. The heater is relatively nice in appearance and each 500watt heater will actually heat about 150sq ft. These units are more expensive than competitors due to the “smart” capability. However these heaters have inaccurate thermostats and the smart capability needs work or better components. I would not purchase immediately and give these guys a year or two to work out the bugs and get better components installed. When you do have an issue and you will, customer service does respond quickly. Solid 3 stars…good but far from perfect. Update on 11-19-23. Submitted a review on the Eheat site but it has conveniently not been published. The company also asked for “more information” about this purchase if I didn’t submit personal information, the review here may be removed. So eHeat actively doesn’t publish reviews and challenges reviews when they can. To their credit the CEO did call and said all the issues were with their firmware. After multiple unplugs, etc, the issues still remain. I have the same issues with 3 of 4 heaters over a 3 month period. I have therefor revised my rating downward to 2 stars.

I do not turn my heater on very much because I am concerned about the wall above the heater gets really hot. Will it cause a fire?

It gets warm but with no fan to push the air it struggles to change the temperature of even a medium sized bathroom. It provides close comfort since I mounted it within 2 feet of the toilet, but other than that it's impossible to tell it's doing anything if you are further than 3 feet away from the unit

You did not accept my 10% discount code. I would have preferred not to create an account. You should allow people to make purchases without creating an account

Issues; Customer Service Web site stated 1 to 2 business days to ship (but need to take holidays into account) Although ordered around holidays, order status was awaiting fulfillment. When I called customer service, another 12 days before fulfilment. Obviously, Haven't had a chance to review unit, but will if it arrives .