eGrowth PartnersWe help Amazon sellers with a wide range of challenges from account and ASIN suspensions to ongoing account management, advertising, brand IP enforcement, buying/selling a business and more. As the largest and most experienced consultancy in this space, we have helped thousands of sellers resolve tricky issues and keep their accounts clean. Our founder, Cynthia Stine, has written two books about Amazon which each won international book awards, and publishes a popular blog. She speaks regularly at retail and Amazon-focused conferences about how to avoid problems with Amazon and acts as an expert witness in cases involving selling on Amazon.
eGrowth Partners (egrowthpartners.com) has 132 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Administration & Services · Houston, Texas
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Administration & Services · Dallas, Texas
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Administration & Services · Kingwood, Texas
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Administration & Services · Friendswood, Texas
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132 approved reviews, newest moderated first
Meg R.
Helpful, very responsive and checked in regularly
Response from eGrowth PartnersJul 30, 2020
Hi Meg, Yay! We work hard and being responsive, and I am truly happy that you appreciated that! Thank you so much for taking time out to leave us a this review. We hope that we can help you with all of your needs in the future, as you were a pleasure to work with. Best, Lissa
Julie P.
Updating my review from December Initially, we had a good experience with eGrowth Partners but we did not get the service or results we hoped for after our first appeal failed. We were suspended from Amazon in early August. We reached out to eGrowth about 3-4 weeks later after our first 2 Appeals were denied. We paid the $5,000 for the expedited service and Cynthia was very attentive and quick. She spent hours on the phone with us on a Saturday to get our next appeal out. However, that appeal was denied. We worked on 3-4 appeals with eGrowth after that but we did not get the same attention to detail as we did with Cynthia. eGrowth was not aware of changes at Amazon in how you submit appeals so we wasted a few months and appeals sending them to the wrong place in Amazon. They eventually gave us a number to call Amazon Account Health to get more help. That number was very helpful and free of charge! We wish they would have given us that number from the start as it would have saved everyone a lot of time. We stopped using eGrowth at that point because it was clear that eGrowth agent assigned to our case was just going through the motions after the 3rd appeal we submitted through them. Because of the free phone support we got from Amazon Account Health we were eventually reinstated. It took about 7 months, maybe 15-20 revisions and appeals, and many hours on the phone with Amazon and probably some dumb luck to get reinstated. But we did eventually get there! I would recommend reaching out to Amazon Account Health for free first and then possibly reaching out to eGrowth but pay as little as possible because you may not get results with eGrowth and they offer no refunds.
Response from eGrowth PartnersJul 20, 2020
Hi Julie, We appreciate your honest feedback here, and we're sorry we let you down. Amazon's new account health team is much more helpful and empowered than its previous iterations and we now also encourage sellers to try them first. The complexity of your business model and the huge number of trademark complaints is hard for Amazon to understand. Congratulations for getting through to them! We are so glad that you are back and are sorry that it wasn't us who made it happen. We sometimes fail, but we always learn from it and try to be better. Thank you for your honest and constructive criticism. All the Best, Cynthia
Matthew J.
Devan gave me hope when I thought it was hopeless.
Response from eGrowth PartnersJul 14, 2020
Hey Matthew, Thanks for the positive review! We love hearing from our clients, especially when our support gives them hope and is able to make a positive difference to them. I know Devan put a lot of work into your case, so I’ll be sure to pass your kind words off to him. Thanks again, and we hope to hear from you again soon! Under better circumstances, of course. - Christina
Ann L.
Great service, proactive! Thanks for help
Response from eGrowth PartnersJul 9, 2020
Hi Ann, Thank you for taking the time to review us! I’m sure that our consulting team will be thrilled to hear this. We’re always improving our reinstatement and account management services, so I encourage you to come back and check us out again soon! Thanks again – we sincerely appreciate it! Christina
Kenneth D.
eGrowth partners is tenacious if nothing else. When my project with them was derailed for reasons outside of their control (Amazon changing policies on the fly) they were able to work with me to find a solution that was at least 80% sufficient. Then they worked for months to implement that new plan. As a business owner myself I sincerely appreciated what felt like a personal investment in resolving my issues. They are a good and honest company.
Response from eGrowth PartnersJun 22, 2020
Thank you for your honest and positive feedback, Kenneth! Reading this review really made our day. We are thrilled that the end result was a positive one, and we look forward to working with you again in the future.
Jerry P.
Roy did a great job. We always love working and talking with E Growth. Thanks for the great service!
Response from eGrowth PartnersJun 15, 2020
Hi Jerry! Thank you so much for your feedback; Roy will be thrilled to read this. We are so glad you're back up and running and look forward to working with you in the future!
Fontaine S.
Veronica was very helpful and calm when our account got suspended. She's very responsive and was consistent in following up. The service was probably the most expensive in industry. It was worth it for us since we had lost over 6 days of sale during this process.
Response from eGrowth PartnersJun 8, 2020
Dear Fontaine, thanks for leaving us such positive feedback. We are thrilled that you achieved the result you were looking for. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again...under less stressful circumstances, of course.
Jordi M.
I´m using their services since Agust of 2017, and since then all the task I need from them, it´s 100% successfully achieved. I love their communication, the fast way they always have for a response, in my personal manner, because Spanish is my first language I always ask to work with Veronica, OMG, Veronica is the best!!!! she is so calm, and always giving me support and relief even when I´m desperate, she´s always next to me. Lissa is my first point of contact, and even I live in Spain, she is always in contact with me calling me to Spain from the moment of my first call to them until Veronica is working with me. Thank you, Lissa. Sadly selling on amazon it´s hard, complicated and every day a new TOS, so I´m so happy I have Veronica to support me. It´s true that they don´t have the final decision in the case, but they do know how to handle the situation to Amazon. Selling on Amazon is my main income, so if something happened to one of my ASIN or to my account, I really prefer to pay them before contact seller support, the reason is because most of the case the first contact with amazon will affect the decision on the cases, so for this reason and the importance of my Amazon business, I prefer to pay them before contact seller support. So, they are my angels and I do recommend them. Again thank you Lissa and Veronica for always be there for me and my company. Jordi Martinez Barcelona, Spain
Response from eGrowth PartnersJun 4, 2020
Thank you Jordi!!! You are always a pleasure too work with. :)