EGOHOMEGet the coziest sleep on your budget.
EGOHOME (egohome.com) has 606 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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PQ
came quickly, exactly what we were hoping for to make our bed easier on our old bones, and great price.
Response from EGOHOMEDec 23, 2024
Dear customer, thank you for your review! We're thrilled to hear that your order arrived quickly and met your expectations. It's wonderful to know our product is helping make your bed more comfortable. We also appreciate your kind words about the great price!
Pamela Dee C.
So far it's working great for us. We didn't have our 1st night on it until December 2nd. So we look fwd to seeing how we love it by night 100
Response from EGOHOMEDec 23, 2024
Hi Pamela, thank you for your feedback! We're glad to hear it’s working great for you so far. We hope you continue to enjoy it and fall in love with it even more by night 100. If you have any questions along the way, feel free to reach out!
Kristy S.
Not much of a review because I haven’t received my mattress. Ordered on dec 3rd and was told I would have it by Dec 7th. Today is Dec 12th and still no updated tracking information. Called and they don’t answer. Left several emails and I have yet to receive a response. Very disappointed and hoping I didn’t get scammed.
Response from EGOHOMEDec 23, 2024
Dear Customer, We sincerely apologize for the delay and lack of communication during this busy Black Friday season. Shipping and response times were impacted by high volumes, and we regret the inconvenience caused. Your refund has been processed, and we're working to improve our processes. Thank you for your understanding, and we're here to assist if needed. Sincerely, EGOHOME Customer Support
Maria E.
The pad is perfect and has a lovely lavender scent. It is very comfortable and is a great addition to my mattress. Glad I took the chance and made this purchase.
Kadie A.
The bed is pretty comfortable. I did expect it to be a little more firm. I don’t wake up so sore compared to my old one. I like the colors on the mattress too.
Jeff A.
The bed is super comfortable!
Robert R.
I tried to stop an order from going in because I had the wrong mattress size. I called customer service and no one answered. I sent an email and it took them two days to answer. When I asked for a refund I never heard back from them. I had to call my credit card company to dispute the purchase since I get no answer from this company. I don’t know if it’s a scam, but Amazon needs to take them off their website.
Response from EGOHOMEDec 23, 2024
Dear Customer, Thank you for your feedback, and we sincerely apologize for the delay in our response during the busy Black Friday season. We understand your frustration and regret the inconvenience caused. After reviewing your order, we see that it has been successfully delivered. If there are any issues with your order, please don't hesitate to contact us directly. We have a comprehensive return and exchange policy and are here to assist you. Thank you for your patience and understanding. Sincerely, EGOHOME Customer Support
Brett T.
Ordered the mattress and received the confirmation and estimated delivery date. A few days later I received an email stating the mattress I ordered was not available and stated they could upgrade me to a better mattress within a $50 price difference so it so it could ship sooner. I already ordered the best mattress so that was not a solution. I requested the order to be cancelled. It’s need five days and I’ve had no response. I replied directly back several times to the email EGO sent me as it requested in the email… no reply. I sent an inquiry to EGO support… no reply. I’ve called the phone number listed on the website multiple times and left voicemail… no one ever answers and no reply to the voicemail. All the signs of a scam. DO NOT ORDER FROM THIS COMPANY….Order at your own risk!
Response from EGOHOMEDec 23, 2024
Dear Customer, Thank you for reaching out, and we sincerely apologize for the inconvenience caused. Due to the overwhelming order volume during Black Friday, some products experienced temporary shortages, and we're happy to share that stock has now been replenished. Additionally, the high volume of inquiries during this period led to delays in our responses, and we regret that we couldn’t assist you sooner. Please provide your order number, and we will prioritize resolving your issue as quickly as possible. Sincerely, EGOHOME Customer Support
