EGOHOMEReviews of egohome.com

Speedy shipping came in 3 days early

I’m absolutely in love with my new mattress the black 14” hybrid . It is everything it promised. The website was easy to use, the delivery updates accurate and timely arrival. It was relatively easy to set up, except the weight, but that is to be expected, had absolutely none of the noxious smells, and reached its full size in under 24 hrs. The mattress is a medium, I would say on the firmer side, which I’m extremely happy with, as I am a side sleeper, but dislike sinking feeling. Highly recommend, this price point.

It was a comfortable first sleep and I highly recommend it.

This is an update. So my original order (EGO7759) was placed almost 2 months ago. I never received the bed frame, just the bed in the box. I’ve been going back and forth via email about this. I decided to buy a frame from Havertys and I requested a refund from Egohome. My request for my refund was ignored and a replacement was supposedly shipped. After my first 2 reviews, someone finally recalled the replacement, and told me when the received on their end, I’d receive my refund. Today is January 18th, 2025 1313 EST. Below I’ve pasted my email to Egohome Support abt my refund: Both packages were delivered last week. 283871426019 signed for by WWDDING and Was delivered on Monday, the 13th. 283871425148 signed for by NNINI and Was delivered on Wednesday the 15th. Both names sound made up. This is shameful. I’m still waiting for my refund. This is ridiculous. I will be leaving another review on TrustPilot, since that is the only way that I get a positive response. Again, I have not received my refund. It would be greatly appreciated if someone would respond and process my refund, so I can be done with this company once and for all. I’ve never been so annoyed and disgusted with a company’s disregard for a customer. NEVER AGAIN

After reading reviews of all mattresses and many others. I decided to try this brand as it offered quality at a low price. I like a plush but not too soft and they always make me too hot. Comfortable, no aches or pains in the morning and cool during the night. Ordered one evening, arrived in 24 hours. Great service. Would definitely order again.

The 14" king size mattress we bought is fantastic. Super comfortable and well packaged. It arrived within a week of my order! We love it!

Terrible experience with the company. They say they have a 30 day return policy but it’s not for comfort. The mattress sucked. It was hard and it had an indentation after 3 weeks, and I’m less than 200 pounds. I requested a refund and they said they don’t have a comfort guarantee. How does an online mattress company not have a comfort warranty? I want to make sure everyone reads the fine print (I couldn’t find any that said no comfort guarantee) and avoid this business.

Great buy for a comfy mattress. I was pleased with my purchase and slept comfortable.