Theresa
We really wanted to love this mattress
We really wanted to love this mattress. However, our back and hips is still painful when we wake. We've tried very expensive and less expensive mattress, and we've hey to find a great mattress. We took the test offered by Ego but, that obviously didn't help us. I'll return back here once I've attempted to obtain a full refund. I read the refund policy but, it sounds to good to be true.
Response from EGOHOMEJul 20, 2026
Hi Theresa, we're sorry to hear the mattress wasn't the right fit for you. We understand that comfort is different for everyone. If you decide to move forward with a return, our support team will be happy to walk you through every step of our 100-night sleep trial. Please reach out to us directly, and we'll make the process as smooth and straightforward as possible.


