Estes Forwarding WorldwideReviews of efwnow.com

Tracking status is meaningless. Website is inscrutable. Customer service is useless. They didn't follow through on a single commitment they made to me. Not one. It took nearly 2 months to ship a(n undamaged) television across the same state, and that was only after the SELLER escalated the matter to avoid having to issue a refund. So help me God, I will never patronize another business that ships with Estes.

I was scheduled for a delivery on 2/27. They never showed up and never called. Once I got in contact with them I was given different reason why. I rescheduled for 3/5. Again they didn't show up. Again they never called. Again I was given different reasons why. Now I am waiting for them to "call" and reschedule. I have lost 2 days of work so far. The company is a joke.

If I could give 0 stars, I would. Ordered a shed (not assembled of course) from Sam’s Club 12/29/25. It asked for a scheduled delivery date upon checkout earliest was 1/13/26. I chose the earliest date since I was off of work that day. I get the notifications and emails that my package has arrived at the facility 1/9/26. I called them to let them know they can deliver it early if they would like on 1/12/26 since I’ll be off of work both days. They told me no it would still be delivered today 1/13/26. I received multiple emails over the weekend confirming the delivery date. Today 1/13/26 I receive a call and voicemail about 11:30 am stating it will be delivered first thing tomorrow morning on 1/14/26. I immediately call back to ask why and make sure it will be here before 1:30pm on 1/14 due to work. They then proceed to tell me that can’t be promised and will closer to 5pm on when it will arrive. I have to be home to be able to open the gate to my driveway and explained this. Spent over an hour talking to multiple people and was given excuses that they didn’t have a big enough truck today to not knowing how big it was to no drivers. The shed has been sitting there since Friday. They knew how big it was and knew what they need. Supervisor calls me and states the can make sure it’s here first thing Thursday morning 1/15/26. Received an email 30 minutes after the call from the company stating the shed will be delivered today 1/13/26. So what day is it now? The last promised date of 1/15/26 or today like originally scheduled and canceled? Awful company to deal with. And their customer service is just as bad.

I ordered an expensive treadmill from bowflex/johnson health tech/horizon and they use this terrible company to handle thier shipping. Everything was going smoothly until it reached the delivery hub in Humble Texas. I called the day after it arrived there to schedule a delivery date and had a conversation with the person that picked up. The conversation was pleasant and she informed me that they could deliver my package that day. Great, I thought. Not what I was expecting but it was a pleasant surprise. She told me if for some reason they weren’t able to deliver she’d call me back. I took the day off and waited…and waited…and waited. At about 2 I tried to reach back out just to check and see if had gotten on a truck. I called about 4 times and it just rings for 5 minutes and goes to a message machine. I left a message after the 4th or 5th call. At this point all I want to do is schedule a delivery so I can prepare to take another day off. Fast forward to Thursday and after several unanswered calls and messages nothing has changed. It’s unbelievable. I reached out to thier chat support team and was informed that my package was out for delivery. No call. No scheduling. No indication that that was the case but the person confirmed it twice (I have screen shots). I took another day off and waited…and waited…and waited. 2 rolls around and I contact chat again and they inform me that there is no indication that it is out for delivery and the previous agent just blatantly lied to me. 2 days off is about 1000 dollars in income for me and I have gotten nothing but lies. Not even an actual scheduled day. They’re impossible to deal with. Also their tracking system is absolutely terrible. You’re supposed to be able to schedule an appointment online but there has been no way to do it since I’ve been trying for several days. I was told “our IT team is working on it”. Yeah, ok. At this moment there is still no resolution or communication from them. This company is one of the most incompetent and dishonest businesses I’ve ever dealt with.

The delivery person (Jermairie Dauehter) went above and beyond by putting a 300 pound swimming pool where I wanted it.

Clown Show believe EFW reviews bought a 85 inch television from Eal mart watched the 2 drivers unload my TV like it was a pillow I knew it was shattered when I saw the box buy your electronics at the store I knew better on me but this company is a complete joke buyers be aware

I am very disappointed in the service, ordered fitness equipment from Bowflex on 1/29/2025 and EFW was the shipper of the equipment, with no communication, and I haven't spoken with anyone at the Atlanta Georgia Facility where the order was shipped to.

The communication was horrible. They were scheduled to pick my package up that I was returning to Walmart and they never showed up. When I called them they pushed the pickup to 3 days later. Today I called and they said they weren't picking it up because of the weather. This has been a horrible experience and I can't believe Walmart contracts with this company. If I could have given them a negative star I would have.