EFE GlassesEFE strives to provide the most affordable glasses & the best quality lenses along with professional customer service, providing the best value prescription glasses, sunglasses and reading glasses.With sophisticated manufacturing processes, our custom-made products can give you different lifestyles and lighten everyday life.EFE has its own assembly line to use state-of-the-art optical materials and the most up-to-date manufacturing processes. Our glasses are custom-made and come directly to your hand from our factory. We can overcome many capital constraints that a typical retail establishment cannot save, there are no indirect costs of middlemen or retailers, so shopping on our site is much cheaper than on typical retail stores.
EFE Glasses (efeglasses.com) has 147 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
147 approved reviews, newest moderated first
Julie
I recently got two frames from EFE glasses! The website is easy to use, especially to upload your prescription. They came fast, and I’m in love with both pairs I got! The sizing is accurate and I’m looking forward to ordering again! I’ve been wearing them everyday since I got them and they are my new favourite glasses. So many great selections on their website for an amazing price!
Nicholas
I have ordered three different pairs of sunglasses from EFE and they are always fashionable. I get a lot of compliments on them when I wear them. I would recommend them to anyone who needs a great pair of prescription glasses:)
Sitara S.
I love EFE glasses! The styles and comfortably are unmatched! I get compliments everytime I wear them. EFE is my go-to place now for glasses and I recommend them to all my friends!
Riki
This was a collaboration so I was sent glasses. The person I was messaging was very sweet, I asked for sunglasses and they said it wasn’t part of the collab options so they could send me blue light glasses. I was pleasantly surprised when I got my package and received 2 blue light glasses and 1 pair of sunglasses 🕶️. It could have been an accident but I am happy with the service. The shipping did take quite a while with a weird shipping tracking process but overall they came in nicely with individual cases for all! Thanks EFE! Keep in mind this review was a collaboration for tiktok so I’m not sure how buyer experience is:))
Response from EFE GlassesApr 13, 2026
Hi Riki, Thank you so much for your honest review and for sharing your collaboration experience with us! We truly appreciate your kind words about our customer service and the extra items you received. We sincerely apologize for the longer shipping time and the confusing tracking process you encountered. To help us look into this further and improve our service for future customers, could you please provide us with your order number and the email address associated with your account? This will allow us to trace your shipment and better understand the situation. Thank you again for your support, and we hope to have the chance to serve you again soon! Best regards, EFE Glasses Team
Marjorie
I love how many styles they have, the quality is great for the price and the brand is easy to reach. I would recommend if you are looking for an accessory!!
Joe
Very kind customer service and very cute glasses! i love them!!! :)
Ronda C.
My husband placed an order from this company and has yet to receive the glasses. He placed the order on 12/17/2025. Today is 4/3/2026 and still nothing. His order#251209015533 this company is a total scam now we are out $45. Stay away!!!!!
Response from EFE GlassesApr 5, 2026
Hi Ronda, We are truly sorry for the extreme delay and frustration this has caused you and your husband. The vast majority of our orders are shipped and delivered to customers without issue. We take full responsibility for the inconvenience you’ve experienced, and we want to assure you that we are not a scam — we have been in business for many years, with thousands of happy customers across Europe and around the world. We can confirm that your husband’s order (#251209015533) was shipped on schedule. We sent official shipping confirmation and tracking information to the email address used to place the order. Unfortunately, we never received any email from you or your husband at our support address ([email protected]) to alert us to this issue, so we were unable to assist proactively. We have already reached out to you with a full resolution plan to make this right, and we kindly ask you to check your email inbox (and spam folder) for our message, then reply at your earliest convenience. Customer experience is our top priority, and we are committed to resolving this to your complete satisfaction. Again, we sincerely apologize for this terrible experience. Best regards, The EFE Glasses Team
Brian G.
I ordered a pair of classes with them, used PayPal and it filled in all my contact info. No contact from the company, PayPal notice for order, and that they were shipped. Got the glasses which were supposed to be progressive lenses. Well I could see with them. Everything was blurry, so I contact customer service, after not seeing my order on the website. I contact CS with info from PayPal and after 3 days they find my order, they ask for my RX, send a Pic and they say it's correct, offer a 50% discount on new pair. I said ok cuz PayPal wouldn't do anything. Well I ordered a pair from Goggles4u.com, same Rx and I see fine. I email EFE cs and they ask for the info on the new glasses and I send it from the website and EFE says that the new glasses were progressive lenses and I ordered reading glasses from them. I am 65 been wearing glasses over 4 decades and I have never worn, ordered or bought reading glasses. UPDATE! I saw on their website they offer 30 return policy and money back guarantee, when zi asked them they replied that I could return the glasses but there's a 30% fee for lenses, and they don't refund shipping costs. The email included the address and instructions. It also included the description of the progressive glasses I ordered! I emailed them again and confronted the bold faced lie that I ordered READERS. I demanded either they remake the glasses I ordered or a full refund. On March 30 they emailed that they have initiated a FULL REFUND that could take up to 5 business days, this entire issue started on March 7 when I received the glasses. 2nd UPDATE Here's the return instructions Total refund amount: $17.49 + $19.99 - $9.90 = **$27.58** Return Instructions Please ship the item via USPS. Share your USPS return tracking number with us once the package is sent. Send the package to: Recipient: David Su-H124 Address: 1226 S 2nd St, Camden, NJ 08104 Phone: (215) 833-**** We will process your refund immediately after we receive and confirm the returned package. Best regards, KK They have issued a full refund so I gave them 2 stars, they said to log into my account, kinda difficult to do because when I paid with PayPal I was never prompt to establish an account and after ordering I never got even a thanks for your order from EFE, the only information I got was from PayPal.
Response from EFE GlassesMar 30, 2026
Hi，dear We sincerely apologize for the frustration this has caused you. To clarify the situation: The glasses you ordered from us were reading glasses, while the pair you purchased from another retailer were progressive lenses. You can verify this directly in your order details on our website at any time. It is clear that an accidental selection of the wrong lens type occurred during your order process. We deeply regret this misunderstanding, and as a gesture of goodwill, we have already offered you a solution to resolve this issue. If you are not satisfied with our current resolution, please feel free to share your thoughts with us, and we have updated our solution options to further assist you. Please reply our customer service team at any time to discuss further. EFE Glasses Team 2nd update Hi，Dear We totally understand your concern. We have double-checked your order details for you. The glasses you purchased are indeed Reading Glasses (Presbyopia). You can easily confirm this by logging into your account on our website. We would never misrepresent such a clear fact about your order. It's normal for customers to accidentally choose the wrong lens type when placing an order Since this is not a manufacturing defect or quality problem, if you are unable to use these Reading glasses, you are welcome to return them for a l refund in accordance with our policy. As a gesture of our sincere apology and goodwill, we are also happy to offer you an exclusive 50% discount if you would like to place a new order for the correct lens type. Given that you are 65 years old, we understand how important your time is. To save you the trouble, we have already initiated a full refund for this order. We could have easily denied this request and let you fight it with PayPal, as the error was not on our part, but we value your business and want to make this right. Best regards, EFE Glasses Customer Service third update: Hi Dear, We truly appreciate you taking the time to share your honest feedback with us. Thank you for your patience as we worked through this issue together, and we’re so glad we could finally resolve it to your satisfaction. First, we wanted to clarify why you weren’t receiving our order updates: the email you used to place your order is a different address starting with "B", which doesn’t match the email you’ve been using to contact us. We recommend double-checking that order email for accuracy, as we automatically send order confirmations to every customer right after checkout—this only works if the email provided is correct and valid. It’s very common for customers to accidentally mistype their email (like missing a letter) during checkout, which can cause missed messages. We also want to sincerely apologize again for the extra time and frustration this caused you, especially at 65 years old. While the root issue was that you selected the wrong lens type during checkout, we take full responsibility for not explaining this clearly to you upfront, which led to unnecessary confusion. Your detailed feedback is incredibly valuable to us—it helps us improve our communication and service for all customers. We’re confident we’ll do much better in our future interactions, and we’d love the chance to serve you again. Thank you again for your understanding and support. Best regards, EFE Glasses Customer Service