eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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kathryn M.
prompt service. professional customer service and the ability to speak with an individual. Thank you.
Response from eFaxSep 6, 2024
Thank you so much Kathryn for the wonderful review and feedback regarding your interaction today with Elizabeth. This will most definitely make her day. Should you encounter any further issues with your account, please don't hesitate to reach out to us or message our Social Team directly at [email protected]. Many Thanks, eFax Support Team
Nick Hess CEO Mindful M.
Marijana S, was so helpful in figuring out my fax lines and updating my payment card. She took the time to do the research and was very polite. Hopefully, if I ever have to call again, I would get her as my customer service rep. E-Fax has been and will be a big part of my companies success going forward we are in the medical field so everything is done through fax or email. Keep up the great work and customer service. Great customer service is hard to find in these days so kudos to your commitment of taking care of customers like us. Sincerely, grateful Nick Hess/ CEO Mindful Mobility Utah LLC,
Response from eFaxSep 6, 2024
What a stellar review Nick Hess! It is not every day that we receive such wonderful and detailed feedback regarding the level of service provided by our dedicated Team and Marijana is no exception. She is truly fantastic at what she does. We are delighted to learn that eFax has been and will continue to be such an integral part of your company's success. Please don't hesitate to message us anytime at [email protected] should you have questions or require assistance Nick, as we are always here to help. Many Thanks, eFax Support Team
Charlie W.
Iraia, is the customer service human who assisted me. She was amazing, knowledgeable, professional and kind. I appreciate this so much, especially in a time like this.
Response from eFaxSep 5, 2024
Hello Charlie, Thank you so much for the wonderful feedback regarding your recent interaction with our representative. We are very happy to hear that our agent was helpful, knowledgeable and professional in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Heiko M.
I couldn't reset the password for deleting my account (eFax is a great service, but unnecessary for me). The customer agent Elizabeth V helped me to delete my account and sent me a confirmation mail. Very good and fast service.
Response from eFaxSep 4, 2024
Hello Heiko, Thank you so much for the wonderful feedback regarding your recent interaction with Elizabeth. We are very happy to hear that Elizabeth was so helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Tamara
The representative I spoke with pleasant and professional. She answered my question and advised me on the necessary steps to resolve my issue.
Response from eFaxSep 4, 2024
Hello Tamara, Thank you so much for the wonderful feedback regarding your recent interaction with our representative. We are very happy to hear that our agent was so helpful in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Whites International Yachts M.
Very helpful and efficient.
Response from eFaxSep 4, 2024
Hello Whites International Yachts Ma, Thank you so much for the wonderful feedback regarding your recent interaction with our representative. We are very happy to hear that our agent was very helpful and efficient in assisting you with your account needs. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Cathy T.
Eveldina Z was very polite, professional and helpful. She was also knowledgeable and efficient. Thank you!
Response from eFaxAug 29, 2024
We greatly appreciate you taking the time Cathy to share your gracious feedback with us. We are so pleased that Eveldina was on hand to provide you with such a wonderful experience. Please let us know if you require any additional assistance as we are always here to help. You can message us directly at [email protected]. Many Thanks, eFax Support Team
Jessica S.
Never received a confirmation number about havijg the servic3 no fax number info couldnt log in customer service was rude when i asked for a refund on a service i wasnt even able to use, would not reccomend, now im out money for a service I couldnt use, wasnt offered help to try and log in at that point either.
Response from eFaxAug 26, 2024
Hello Jessica, This is certainly not the impression we wish for you to have. We strive to ensure that all of our Customers have the opportunity to utilize the service to their satisfaction. Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team
