eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

2,345 approved reviews, newest moderated first

Johnkedrion G.
Dec 5, 2024
Eveldina Z helped me and the customer…
Eveldina Z helped me and the customer service was beyond what I was expecting. I was walked through everything and even told what to look out for I really enjoyed this interaction and efax is one of the top companies for me. I will recommend it to everyone looking for an online fax company.
Response from eFaxDec 18, 2024
Thank you so much John for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Eveldina. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Peter M.
Dec 4, 2024
I was helped by Minh this afternoon
I was helped by Minh this afternoon. It all went smoothly, and he stayed with me to ensure that the instructions made sense to me and I was able to implement them. Just like it should be.
Response from eFaxDec 4, 2024
Hello Peter, Thank you so much peter for the fantastic feedback regarding your recent interaction with Minh. We are so pleased that Minh was very helpful in assisting you in your account needs. Please feel free to reach out to us anytime at [email protected] should you require any additional support. Many Thanks eFax Support Team
Daniel
Dec 3, 2024
Great service
Great service, customer care is efficient
Response from eFaxDec 4, 2024
Hello Daniel, Thank you so much Daniel for the fantastic feedback regarding your recent interaction with Our customer care. We are so pleased that our customer care representative was very helpful and efficient in assisting you in your account needs. Please feel free to reach out to us anytime at [email protected] should you require any additional support. Many Thanks eFax Support Team
Ron
Dec 2, 2024
Eveldina
Eveldina, my customer service representative, was positive, courteous, and professional. Her optimistic tone and quick support made my early Monday morning interaction with eFax a positive experience
Response from eFaxDec 4, 2024
Thank you so much Ron for the fantastic feedback regarding your recent interaction with Eveldina. We are so pleased that Eveldina was very positive, courteous, and professional in assisting you in your account needs. Please feel free to reach out to us anytime at [email protected] should you require any additional assistance. Many Thanks eFax Support Team
Mandala M.
Nov 26, 2024
I spoke with Mohd Qutifan regarding my…
I spoke with Mohd Qutifan regarding my issues with accessing my existing account. He immediately knew how to fix the issue (it was a cookies issue with the browser i was using), and he walked me through how to fix it. He was incredibly polite, professional, and helpful, and he made the support experience a truly positive one! Thank you.
Response from eFaxNov 27, 2024
Hello Mandala, Thank you so much for the wonderful feedback regarding your recent interaction with Mohd. We are very happy to hear that Mohd was polite, professional and helpful in assisting you with your account needs. We will be sure to share your kind feedback with Mohd. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Gwen D.
Nov 20, 2024
Pleasant experience
I had just joined your services and needed some help. Marijuana S was very patient with me and detailed in getting me the help I needed. She also taught me something new about faxing. Happy to experience professional, knowledgeable, friendly, and pleasant customer service.
Response from eFaxNov 21, 2024
Hello Gwen, Many thanks for the wonderful review and feedback regarding your recent interaction with Marijana. We are so pleased she was very helpful in assisting you in your account needs. Please feel free to reach out to us anytime at [email protected] should you require any additional support. Many Thanks eFax Support Team
Tracy
Nov 20, 2024
Elizabeth V
Elizabeth V. was so very helpful and kind! She took the time to understand me and went above and beyond to help me with my issue and explained everything to me. You should be very proud to have her as an employee!
Response from eFaxNov 20, 2024
WOW! What a wonderful review and such well-deserved praise for the amazing Elizabeth. We so very much appreciate you taking the time to share your feedback with us and I can assure you that your words will brighten her day. Please feel free to message us anytime at [email protected] should you require any additional assistance as we are always here to help. Many Thanks again, eFax Support Team
Ribal A.
Nov 20, 2024
Very professional.
Very professional.. excellent service
Response from eFaxNov 20, 2024
Many Thanks, Ribal for the kind words of praise for Marijana. We are delighted that she was able to assist you with your account. Please feel free to message us anytime at [email protected] should you have any additional questions or require further assistance. We are always here to help. Take Care, eFax Support Team

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