eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

2,345 approved reviews, newest moderated first

Alessio
Feb 1, 2020
Call center inesistente
Salve, ho attivato da due giorni il servizio fax con 30 giorni di prova gratuiti. Non riesco a mettermi in contatto con il vostro call center, per disdire il servizio, in quanto rispondono in lingua straniera, seppur chiamando il numero italiano. Io vorrei disdire il servizio,
Response from eFaxFeb 1, 2020
Ciao Alessio Mille grazie per la tua recensione, ci dispiace leggere se desideri annullare il tuo servizio e abbiamo riscontrato problemi. Per aiutarti, ora abbiamo chiuso il tuo account per la tua richiesta. Se hai ancora bisogno di noi o hai ulteriori domande, non esitare a farcelo sapere. Ti auguriamo tutto il meglio per il futuro. Grazie molto eFax
Tara
Jan 30, 2020
couldn't send fax, horrible process to cancel free trial - BEWARE
I was sceptical to start, as I should have been. I've tried to send a fax, and I only will EVER need to send this one fax, never any more. I've tried 4 times and it's was unsuccessful. I've wasted over an hour on the ridiculously antiquated interface (sales website looks slick, but once you sign up, the interface looks like my little brother coded it in high school and is from the 90's!) and trying to send one fax that was meant to save me the time to go to the post office. I'll just go to the post office now, seems Royal Mail can get it to the US from the UK faster than they can. It's ridiculous setup in this day and age that one cannot cancel 'online' but needs to faff about calling a phone number, no menu option to cancel so you need to choose 'upgrade' (as I knew someone would certainly answer that line!!) and getting bounced from one department to next, to do so!!! That's what rubbish sales websites did back in the 90's. Poor business model, catch up with the times and customers' needs!
Response from eFaxJan 30, 2020
Hi Tara Many thanks for your review, if you could let us know your eFax number via the private mesaage we will send you we will look into this for you. Our social support team is always ready to assist you further if you need additional help or a speedy reply, their email address is [email protected]. Many thanks eFax Support Team
mari
Jan 29, 2020
OTTIMO SERVIZIO E OTTIMO SUPPORTO DA…
OTTIMO SERVIZIO E OTTIMO SUPPORTO DA SERENELLA, NEL CASO IN CUI AVESSI BISOGNO VORREI ESSERE CONTATTATA DA LEI! BUONA GIORNATA
Response from eFaxJan 31, 2020
Gentile Mari Grazie mille per la sua recensione! Se dovesse aver bisogno di assistenza in futuro non esiti a contattarci , saremo più che felici di aiutarla . Grazie ancora eFax Support Team
Jan Olof T.
Jan 29, 2020
The efax service has always worked…
The efax service has always worked flawlessly. The interaction with its support system has been smooth and efficient. The customer service advisor (Stefan P.) acted professionally, fast and courteous to smoothly solve an admin issue I had, so I will highly recommend this service.
Response from eFaxJan 31, 2020
Hi Jan Many thanks for review, we really appreciaye it. Fantastic to read the service worked flawlessly and that you had such an excellent interaction with Stefan from Support, we will be sure to pass on your kind comments to him. Should you have any further questions or require additional support, please let us know at [email protected] as we will be happy to help. Many Thanks eFax Support Team
Jo
Jan 26, 2020
Very efficient help
Having an eFax number served its purpose well, with very efficient help available for terminating when no longer in use. In one word: excellent!
Response from eFaxJan 31, 2020
Hi Jo Thanks for your review, we are thrilled and over the moon you thought our service was excellent. We wish you all the best for the future. Should you have any further questions or require additional support, please let us know at [email protected] as we will be happy to help. Many Thanks eFax Support Team
Johanna G.
Jan 25, 2020
ANDRES was very helpful
ANDRES was very helpful. Even though we no longer needed the service he helped me with no issues.
Response from eFaxJan 31, 2020
Hi Johanna We are so happy that Andres was so helpful and we really appreciate you taking the time to feedback and leave us a review. If you ever need us again in the future please do feel free to sign back up with ourselves, we'd be delighted to see you back. Many thanks eFax Support Team
Derrick R.
Jan 24, 2020
My representative was very helpful
My representative was very helpful. She was very polite and a nice voice to talk to.
Response from eFaxJan 24, 2020
Hello Derrick, We are so very pleased to hear of your recent interaction with Marijana and that she able to assist you with your login issue. We will be sure to relay your feedback to her and appreciate your wonderful review regarding your experience. Please let us know if we can assist you further with any account issues or questions as we are available 24/7. You may also reach out to our Social Team anytime at [email protected]. Many Thanks, eFax Support Team
Christopher S.
Jan 24, 2020
Had Denis out of Denmark for service
Had Denis out of Denmark for service, extremely helpful, friendly, and great English easy to understand. Your services where excellent and work great for what I needed. Thank you
Response from eFaxJan 24, 2020
Hello Christopher, Thanks so much for the brilliant review and feedback regarding your recent customer experience with Denis. We are so pleased to hear that not only did you find the service excellent but also the support provided to you. Should you have any additional questions or require further assistance, please feel free to reach out to us again or message our Social Team directly at [email protected] and they will be delighted to help. Many Thanks, eFax Support Team

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couldn't send fax, horrible process to cancel free trial - BEWARE

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ANDRES was very helpful

My representative was very helpful

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About eFax

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eFax reviews

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couldn't send fax, horrible process to cancel free trial - BEWARE

OTTIMO SERVIZIO E OTTIMO SUPPORTO DA…

The efax service has always worked…

Very efficient help

ANDRES was very helpful

My representative was very helpful

Had Denis out of Denmark for service