eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
efax.com
Website
efax.com
Category
IT & Communication
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Hello Rae,
Thanks you so much for taking the time to send post such great feedback and top notch review in regards to your recent interactions with Dee . We so greatly appreciate it and are pleased in knowing that she was able to assist you today with your login issue. Please let us know if you have any additional questions or require further support as we are always here to help. You may also reach out to our Social Team any time at [email protected].
Many Thanks. Stay safe and healthy,
eFax Support Team
KA
Katrina A.
Straight to the point & quick
Rowena was straight to the point & quick
Response from eFaxJul 14, 2020
Hello Katrina,
We are absolutely delighted that you were able to connect with Rowena through our online chat and that she was helpful in assisting you with your account today. Should you have any additional questions or require us in the future, please let us know or message our Social Team at [email protected].
Many Thanks. Stay safe and healthy,
eFax Support Team
HT
Heather T.
Dee was very polite
Dee was very polite, helpful, and accommodating.
Response from eFaxJul 14, 2020
Hello Heather,
We are very thankful for your incredible review in regards to the customer support provided by Dee today. We will be sure to share your feedback with her. Should you have any further questions or require the service in the future, please let us know as we would love to have you back. You can message our Social team directly at [email protected] any time.
Many Thanks. Stay safe and healthy,
eFax Support Team
JO
Joanne
Bella was outstanding.
Thanks for your help.
Response from eFaxJul 14, 2020
Hello Joanne,
What truly wonderful feedback provided to us in regards to your recent customer experience. We are delighted to hear that Bella provided such outstanding assistance. Please feel free to contact us any time should you have additional questions or require further support. You can also message our Social Team at [email protected].
Many Thanks. Stay safe and healthy,
eFax Support Team
PL
Pratt L.
I mistakenly cancelled our account
I mistakenly cancelled our account. When I saw this I immediately called the company and they helped me get back my original number. I'm grateful for their quick work. Their service has been good for my outside offices.
Response from eFaxJul 14, 2020
Hello Pratt.
Thanks so very much for the stellar review and feedback in regards to eFax and your recent interaction when speaking with Lucena. We are so pleased that she so helpful in assisting you retrieve your previous fax number and get you set back up. Please let us know if you have any further questions and should you need to reach out to us, please feel free to message our Social Team any time at [email protected].
Many Thanks. Stay safe and healthy,
eFax Support Team
DA
David and Sandra S.
Great service from Lia
Great service from Lia - she sorted out my issues.
Response from eFaxJul 13, 2020
Hello David and Sandra,
Thank you for the wonderful feedback and review regarding your customer experience today with Lia. We are so pleased to hear that she was able to assist you in resolving your issue. Should you have any further question or require additional support, please let us know or message our Social Team at [email protected] and they will be delighted to help as well.
Many Thanks. Stay safe and healthy,
eFax Support Team
DA
Darth
This Fax Service Works Flawlessly
This fax service works flawlessly - Especially once the very helpful staff have guided you through how to use a Mail account (in my case, Apple Mail)!
Even when I had to cancel my account (due to a contract ending), they were incredibly helpful and polite!
Response from eFaxJul 13, 2020
Hello Darth,
Amazing feedback! Thank you so much for your fantastic review regarding the eFax service and your recent interaction with Lia and Paul before that. We are delighted that Lia was able to assist you today.
Please let us know if you have any additional questions and should your faxing needs change in the future, we would love to have you back. You can message our Social Team directly at [email protected] and they will most certainly get you set back up.
Many Thanks. Stay safe and healthy,
eFax Support Team
RH
Robert H.
Liar liar pants on fire.
Their outsourced tech support doesn't speak English. They have unexplained report discrepancies. They charged me overage fees when I'd only made 3 faxes in 6 months, (later refunded when I called 'em on it). Their response time is very slow. There's better available for less and with no contracts.
Their response to this review was more BS.
The tech support I got was NOT in Canada, it was a third world country, they could not speak or understand English.
They charged me $10 overage when I have a contract for 130 faxes and only made 3 faxes in the entire first 6 months of 2020. They said this was due to "transmission time". From email: "The extra $10.00 you see are due to sending overages being applied to the account. Your plan currently has 130 receiving pages and 30 sending pages. Your plan has been upgraded to include 150 receiving pages and 150 sending pages. A one courtesy credit was applied for $10.00 on the account." Hello? I only sent 3 faxes, received none, we do all of our communication via email since 2018, they were one page each, all grey scale, and two of those failed.
Then they blamed "transmission time" for the overage charge. Huh? Each was one page, black and white, and two of those faxes failed. A page is a page, counting the failed faxes, I sent 3 black and white in 2020.
My experience with these people is that they cheat, lie, and don't make sense. A fax is a fax, a page is a page.
They only refunded the $10 overgage charge when I confronted them about it because I just so happened to see it in a bank alert. How many overage charges do they slip by customers?
So I canceled the contract, they agreed to it, (duh), but then couldn't confirm if it was canceled as of now and I'd get a refund, (not expected), or if I'd have use of it until the end of the term. They also confused the end of the term, saying it was until July 2021, when it's actually only to October 2020. I asked them, (this was text tech support, which I resorted to because the phone tech couldn't speak or understand English), to verify they had the correct account, because my account ends in October, not July, and because they charged me overage when I'd only done 3 pages, (two failed), in 6 months, and have a contract for 130 pages. I was trying to help them figure out where they screwed up. And at that point, the text support went dead. "Hello - Are you still there?" Dead.
I'd look elsewhere for internet faxing, there's plenty available. In fact, the text support offered me 'a deal', exactly as available elsewhere, $10/month, to stay with EFax.
EFax, you fail the integrity test. Bye.
Response from eFaxJul 13, 2020
Hello Robert,
Thank you for your feedback. Our technical support team is located in Ontario, Canada which is a multicultural Country. I will relay your concerns in regards to any language difficulties encountered during your call.
When faxing through the service, it is important to ensure that all documents are scanned in black and white only and not color or grey-scale. A typical fax should take 30-60 seconds per page to transmit when scanned in the recommended format. As per our customer agreement 1 page is equivalent to 60 seconds of transitional. If you send large colored images, it will take much longer to transmit increasing duration, cost and risking possible line interruption. Please message our Social Team at [email protected] so we can address any additional concerns and ensure that this matter is fully resolved for you.
Many Thanks. Stay Safe and healthy,
eFax Support Team
