Edloe Finch Furniture Co.Reviews of edloefinch.com

I ordered a couch in June. It is now the last day of July and still have not received the order. The company sent the couch to a 3rd party shipping company who has had it sitting on their dock for 3 weeks and refuse to ship it. I reached out to Edloe Finch and they offered a 50$ refund, but if I wanted a full refund I would have to pay for a re-stocking fee since they already gave it to a 3rd party shipping company. I dont even expect to receive the couch and just like everyone else posted. DO NOT TRUST OR BUY FROM THIS COMPANY

Have not received our couch yet?? They said they dont have access to track our couch… NOT SURE IF THIS IS LEGIT BUT WE SPENT $1000. WE NEED OUR MONEY BACK NOW

Saw an ad for an Edloe Finch. Went to website and read about a retired NFL player and wife who founded company and was based in TX. We did NOT want to order from China. Ordered bed on 4/15/21. As of this review (7/21/21) still have not been able to receive. No live person, emails are answered by a Filipino customer service agency. Calls to their "delivery partner" is also answered by a Filipino call center (evident by accent and broken English). Ordered because we wanted to support a local American small business but have yet to have contact with anyone American. Bigger issue is that we are four weeks past our estimated delivery date and still don't have our bed. Currently sleeping in our new home with a mattress on the floor. Do not recommend this company from a false narrative perspective and also terrible shipping and customer service.

I would leave a negative star review if I could, Edloe Finch has the worst customer service I have ever encountered. I ordered a couch in the beginning of May and didn’t receive anything until the middle of June. I didn’t even receive my full order, the couch was supposed to be delivered in two parts and I only received one. What was delivered was very badly damaged; large tears and scratches all over the cushions. There was no protective covering on anything while the box looked like it had been through a war and just taped back together again. There were cushions sticking out of the corners and skid marks on them from delivery. Trying to get any help from Edloe was like pulling teeth. After several emails, they finally agreed that our order was in fact damaged and incomplete (they only needed 20 pictures for proof), they said they would send a replacement couch. Of course, they were out of stock but we’d hear back on 7/4. It is now the 20th and they won’t respond to any emails and I still have no couch. Oh and when I tried to just cancel the order and get a refund, I was told that I would be charged about $60 to return what little I received and it’d be deducted from my refund. That makes total sense.

Products are not good quality, items arrive damaged, shipping takes forever, and white-glove service is a joke. We've had countless issues, and they can't own up and cover the shipping cost to return the items. Please FLOOD their social media with these comments.

I should have read these reviews before I ordered from them. The photos and reviews on their website looked good but after reviewing them again you can tell they arent genuine reviews... They pick and choose what to show on their website (never a good sign) I bought two ottomans and the quality does not reflect the price I paid for them. The Faux leather feels like plastic and I have a feeling just one dog paw on there will puncture it. One of the ottomas came wih a giant gash in the top. I didnt use a razor blade to open the packaging so I assume another customer did and Edloe Finch just send it off to another buyer. The customer service is slow to resolve the issue. Shipping took 2 weeks longer than It was supposed to, so a total of 4 weeks. Which in my opinion is too long for shipping now adays.

I wish I had seen these reviews before I ordered from this company. I waited 8 weeks for a sofa that the website said would deliver in one week. Just arrived today with a leg completely broken off. I have contacted customer service for a refund. I can't imagine how long it will take to get this resolved and now I have a useless sofa sitting in my house. Please do not spend your money with this company, it is not worth it.

Couch is pretty but not at all what I expected, I can’t even sit on it because it’s so uncomfortable. When I sit down on it is sounds like there are plastic bags in the cushions. The reviews on their page were food hence the reason I bought it but it was a huge mistake. I do not recommend at all. I got it yesterday and I already listed it for sale.