Edloe Finch Furniture Co.Reviews of edloefinch.com

Just a heads-up for anyone considering a purchase from Edloe & Finch, I ordered a table online and discovered signs of wood-boring beetle damage shortly after delivery. The leg had multiple exit holes and frass typical of infestation. I contacted customer service, they wouldn’t honor a damage claim. This kind of issue isn’t just cosmetic—it could indicate deeper infestation, which isn’t something most buyers expect to deal with on new furniture. I strongly recommend inspecting your item thoroughly upon arrival and checking for fine holes or powdery residue. If you see any, act quickly. It’s disappointing that the retailer wouldn’t take responsibility, but I’m posting this to help others avoid the same hassle.

I paid extra for “white glove” delivery for a $2k couch, coffee table and two end tables. After the delivery team left(and took all of the boxes), I noticed damage and MOLD on the coffee table. Immediately called their customer service and was told to do it all online. Back and forth emails with them as they kept asking for more photos and even a video. Provided everything and was told they could not take the coffee table back as I no longer had the packing materials. I never had them in the first place - paid extra to have it taken away. Terrible quality and worse customer service. DO NOT ORDER FROM THEM.

Just terrible company. bought a couch and after 2 years you can not even sit on it. Terrible customer service is truly joke!

Awful customer service! Worst experience ever! Don’t order from them!!!! My order has been delayed and they refuse to communicate with me about this. I am canceling my order and getting all of my money back. Calling a lawyer as well. Class action lawsuit is not a bad idea.

Do not purchase anything from this company!! The couches are low quality and NOT worth the cost. We purchased a Kova from Albany Park I completely regret it, there is no support at all and I’m constantly having to “fix” the couch cushions/fluff them. I also believe this company cherry picks reviews or falsifies reviews in order to elevate their “star” status. The company claims this is not true, however I was unable to locate my review (which was not a four stars and constructively critical) which tells me otherwise. Stay away buyer beware!!

One of my chair leg came damaged or cracked, i tried calling, emailing numerous times with pictures with no response. The calls just goes to Voicemail. Looking at these reviews it sounds like we'll never hear back on any followups, in which I'll raise it with my credit card company.

We are having the worst customer service experience, mirroring the damaged packaging below. In addition, Edloe Finch’s customer service phone line goes routinely into voicemail. Numerous emails, photos and descriptions later, we still have a damaged sofa bottom that has not yet been picked up or replaced, plus two damaged brackets that we need and eventually have to attach ourselves. We have seen the furniture and if you are lucky, you get a good deal and comfortable seating. It sounds like many of us who report here are not having that experience! Hoping that someone at the company is paying attention and that our nightmare will be resolved soon!

(adding review here as well as Albany Park given it's the same company) We ordered the Albany Park sectional. It was delivered within about 3 weeks. The boxes and packaging arrived in the worst state I've ever seen. Ripped boxes, huge holes, packing tape torn off and parts of the sofa coming out. The packaging looked like it had been deliberately destroyed and mangled. So, of course, two of the six pieces were damaged. Albany Park sent a replacement and same story -- ripped and torn boxes and the worst packaging. And the replacement pieces were of course damaged. So, Albany Park sends out a second replacement package. Exactly the same story -- torn, ripped and destroyed boxes and barely any interior packaging. The UPS driver said it was "the worst packaging he'd ever seen" and that he was "embarrassed to deliver it". He even encouraged us to refuse the delivery because that was well within our rights given the heavily damaged box and packaging. Awful. After multiple replacement deliveries, one finally made it that did not have damage. Albany Park customer service was fairly responsive and sent out replacements without much fuss (I took a ton of pictures as evidence). That said, by the third replacement, they offered us a measly $75 to accept a damaged arm rest on a $2,000 couch. Rude. I ordered a new couch, not a damaged one. Why would I accept a puny $75 off for a damaged arm rest? Ridiculous. I recommend doing yourself a favor and avoiding Albany Park or their sister company Edloe Finch. Worst packaging I've ever seen, honestly.