Edloe Finch Furniture Co.Reviews of edloefinch.com

Purchased the ashbury sleeper sofa July 2023, today the wood base panel fell off while I was moving the couch to mop underneath. The couch was super firm, and springy meaning you can hear springs moving when you shift position… but I managed to just ignore that bc it’s a cheap sofa and you get what you pay for but it’s just not comfortable never was and it surely hasn’t become More comfortable. I’ve resorted to sitting on top of two quilts folded in half to add more cushion. Also not very deep seated as the couch appears so on the website. I’m only 5’6 and when sitting all the way back it doesn’t feel like a deep cozy sit so most ppl who come over lean to the side with a pillow. I’d say don’t buy this couch or take this one off of my hands for peanuts, I’m shopping for a better one!

I should have read these reviews before I ordered from them. The photos and reviews on their website looked good but after reviewing them again you can tell they arent genuine reviews... They pick and choose what to show on their website (never a good sign) I bought two ottomans and the quality does not reflect the price I paid for them. The Faux leather feels like plastic and I have a feeling just one dog paw on there will puncture it. One of the ottomas came wih a giant gash in the top. I didnt use a razor blade to open the packaging so I assume another customer did and Edloe Finch just send it off to another buyer. The customer service is slow to resolve the issue. Shipping took 2 weeks longer than It was supposed to, so a total of 4 weeks. Which in my opinion is too long for shipping now adays.

Don't buy from Albany Park/Edloe Finch! I am still waiting for the purchase of my sofa to be made right. NOT hassle free returns and the website is misleading. I posted a review but it has to be approved, so it won't show up as it is 2 stars. After being convinced it would be rectified before the return period was up, I agreed to work with them. After many calls, emails, and a video that was required in order to get any help, this is still ongoing. It is now 2 months since received and finally received a call indicating my problem was affecting other customers. Broken base that caused sofa to lift and tip on one side. I have received new base, but no communication for pickup of the old, which I said was required so I don't have to pay for disposal. Also I asked for a credit due to all the time this has caused me, and now having to unscrew all the legs and screw back in with new base(at least 2 hours). I am giving 2 vs. one as John in customer service has been courteous and I have still received responses. We will see if they follow through for pick up and a credit. You will be upset if you trust this company.