Edloe Finch Furniture Co.Reviews of edloefinch.com

Just a heads-up for anyone considering a purchase from Edloe & Finch, I ordered a table online and discovered signs of wood-boring beetle damage shortly after delivery. The leg had multiple exit holes and frass typical of infestation. I contacted customer service, they wouldn’t honor a damage claim. This kind of issue isn’t just cosmetic—it could indicate deeper infestation, which isn’t something most buyers expect to deal with on new furniture. I strongly recommend inspecting your item thoroughly upon arrival and checking for fine holes or powdery residue. If you see any, act quickly. It’s disappointing that the retailer wouldn’t take responsibility, but I’m posting this to help others avoid the same hassle.

I paid extra for “white glove” delivery for a $2k couch, coffee table and two end tables. After the delivery team left(and took all of the boxes), I noticed damage and MOLD on the coffee table. Immediately called their customer service and was told to do it all online. Back and forth emails with them as they kept asking for more photos and even a video. Provided everything and was told they could not take the coffee table back as I no longer had the packing materials. I never had them in the first place - paid extra to have it taken away. Terrible quality and worse customer service. DO NOT ORDER FROM THEM.

We bought the green velvet sofa Albany sofa and it is confortable and has lasted 2 and 1/2 years. We also take good care of our furniture pieces and absolutely love it.

Just terrible company. bought a couch and after 2 years you can not even sit on it. Terrible customer service is truly joke!

Awful customer service! Worst experience ever! Don’t order from them!!!! My order has been delayed and they refuse to communicate with me about this. I am canceling my order and getting all of my money back. Calling a lawyer as well. Class action lawsuit is not a bad idea.

Purchased the ashbury sleeper sofa July 2023, today the wood base panel fell off while I was moving the couch to mop underneath. The couch was super firm, and springy meaning you can hear springs moving when you shift position… but I managed to just ignore that bc it’s a cheap sofa and you get what you pay for but it’s just not comfortable never was and it surely hasn’t become More comfortable. I’ve resorted to sitting on top of two quilts folded in half to add more cushion. Also not very deep seated as the couch appears so on the website. I’m only 5’6 and when sitting all the way back it doesn’t feel like a deep cozy sit so most ppl who come over lean to the side with a pillow. I’d say don’t buy this couch or take this one off of my hands for peanuts, I’m shopping for a better one!

Do not purchase anything from this company!! The couches are low quality and NOT worth the cost. We purchased a Kova from Albany Park I completely regret it, there is no support at all and I’m constantly having to “fix” the couch cushions/fluff them. I also believe this company cherry picks reviews or falsifies reviews in order to elevate their “star” status. The company claims this is not true, however I was unable to locate my review (which was not a four stars and constructively critical) which tells me otherwise. Stay away buyer beware!!

One of my chair leg came damaged or cracked, i tried calling, emailing numerous times with pictures with no response. The calls just goes to Voicemail. Looking at these reviews it sounds like we'll never hear back on any followups, in which I'll raise it with my credit card company.