Edloe Finch Furniture Co.Reviews of edloefinch.com

We are having the worst customer service experience, mirroring the damaged packaging below. In addition, Edloe Finch’s customer service phone line goes routinely into voicemail. Numerous emails, photos and descriptions later, we still have a damaged sofa bottom that has not yet been picked up or replaced, plus two damaged brackets that we need and eventually have to attach ourselves. We have seen the furniture and if you are lucky, you get a good deal and comfortable seating. It sounds like many of us who report here are not having that experience! Hoping that someone at the company is paying attention and that our nightmare will be resolved soon!

(adding review here as well as Albany Park given it's the same company) We ordered the Albany Park sectional. It was delivered within about 3 weeks. The boxes and packaging arrived in the worst state I've ever seen. Ripped boxes, huge holes, packing tape torn off and parts of the sofa coming out. The packaging looked like it had been deliberately destroyed and mangled. So, of course, two of the six pieces were damaged. Albany Park sent a replacement and same story -- ripped and torn boxes and the worst packaging. And the replacement pieces were of course damaged. So, Albany Park sends out a second replacement package. Exactly the same story -- torn, ripped and destroyed boxes and barely any interior packaging. The UPS driver said it was "the worst packaging he'd ever seen" and that he was "embarrassed to deliver it". He even encouraged us to refuse the delivery because that was well within our rights given the heavily damaged box and packaging. Awful. After multiple replacement deliveries, one finally made it that did not have damage. Albany Park customer service was fairly responsive and sent out replacements without much fuss (I took a ton of pictures as evidence). That said, by the third replacement, they offered us a measly $75 to accept a damaged arm rest on a $2,000 couch. Rude. I ordered a new couch, not a damaged one. Why would I accept a puny $75 off for a damaged arm rest? Ridiculous. I recommend doing yourself a favor and avoiding Albany Park or their sister company Edloe Finch. Worst packaging I've ever seen, honestly.

I wish I saw these reviews before purchasing. I strongly advise against purchasing from this company. I bought a chair from them but it didn’t work for me and I didn’t like it. I’m basically forced to keep it because the return process is so complicated and so expensive. They want to charge me hundreds to return a chair. For such expensive furniture the service is absolutely shocking just skip this company there are so many better ones to work with

I want to strongly encourage you to read the reviews on BBB before purchasing. I wish I would’ve. This company is unprofessional and has many reviews on defective items being received and then charging for the return. My item came defective and the material is extremely cheap, which I am assuming is what aided in the the furniture becoming damaged while shipping. The two people on customer service, Hope and Charmaine, are painfully unprofessional. They are also trying to charge me 300 to ship it back and want me to bring the couch down to the ground floor to meet the carrier. Just incompetent and not worth the headache!

RUN! DO NOT BUY FROM THIS COMPANY!!! I ordered the Dakota Dining Table Set (white). It was advertised having 5 stars and listed as a "best seller" on their site, however if you actually go in and read the reviews on the site, none are for the table or Gramercy chairs - the 5 star reviews are all for a different chair. The Gramercy chairs are a complete nightmare and the instructions were a joke - not even the guy I had on the phone in Customer Service could understand them. This is false advertisement at its best. There were screws to assemble the chairs, but nothing to screw them into. No holes, nothing, and the material the chairs are made of is just cheap. Unfortunately, even though it was falsely advertised, it is now on me to pay to return junk of a set back to them.

WORST CUSTOMER SERVICE EVER. I bought the Kova sectional in 2020 in light grey. It arrived on time, is very pretty, and was difficult to assemble. We got it assembled, and a few months in one of the bases broke, making it uncomfortable and unstable to sit on. We reached out to them, they gave us a ship date and we received the replacement, no problem. All was well. A few months later, the same piece broke AGAIN, in the same spot! Shortly after that, the other side broke in the exact same place! We now have had 3 broken bases in the exact same spot. We do not use the couches aggressively. It is just my husband and I at home, not overweight (I'm well under 200 pounds, my husband is just about 200), no kids, no dogs, or crazy parties. Just the two of us adults sitting calmly on the couch after work. There is clearly something wrong with manufacturing/quality of this particular piece and how it is put together for it to break 3 times in 2 years with normal use. So I reach out again, they won't move forward without a video of the breaks, but my husband has a broken foot so I have to wait a few months until he is better so we can disassemble the couch and flip it back over, cut open the bottom and send them a video. Which is fine, I wouldn't have been able to assemble it myself without him. Because it is HARD. So I email again. They offer to send new pieces again. I have to continue to follow up with them. This is now in December of 2021. By the time they get back to me, they tell me the ETA is March. I'm not happy about it, but ok. I understand. March comes and goes and I hear nothing from Albany Park. So I email them on March 30th. They let me know it is delayed another 3 months, this time until June. I email them in June, it is delayed again until mid July. It is now past mid-July, and surprise surprise, I have yet to hear from them. So I email asking for an update. I am now told it will be October... 10 months from when I first reached out! Which of course I don't believe. I ask for a refund and they will only refund the price of the two base pieces, as if I could go buy those two base pieces from somewhere else and get a working couch. I have spent more of the last 2 years of owning this couch having it be broken and unable to sit on most of it then I have owned a usable couch. Absolutely ridiculous. This is from a company that offers a 10 year full warranty and a lifetime warranty for replacements. TLDR; DO NOT BUY. The base of the couch has broken in the same place 3 separate times in 2 years with normal use. They have pushed me off delaying replacing it for 1-3 months at time for 10 months now. They will not refund the couch despite purchasing it with a lifetime guarantee. Customer service is horrible, non-communicative and not proactive at all. They do not care.

Do not use this company. I purchased a chair from them June 23rd. Their delivery company schedule a day to deliver the chair but with only a few optional times so I selected a morning time and took the day off of work. About 10 minutes before the scheduled delivery they called and told me they had to cancel the delivery. When I called and spoke with someone with the delivery team they gave me only two other times where they could attempt to deliver the chair again. Neither one of those times worked for me as I had to work and was not going to take off another day at work. I asked the woman with delivery services what was the next option and she said she did not know and said I would likely need to cancel the delivery which really irritated me. So I sent an email to Edloe Finch asking to cancel the delivery because there was no options available to deliver the chair that works for me and was told I could not cancel as it was still out for delivery. Clearly they didn’t read my message and after some back and forth the lady with edloe finch agreed to cancel the delivery. A couple weeks later I get a message that they have the chair being sent back to them and my delivery fee is $223.16 which I am responsible for even though their delivery company was unable to deliver the chair. I said that was unacceptable and so far no response. I highly recommend that you do not use this company. They have an awful delivery service and an awful customer service. They have wasted my time and now I’m Out $223 because they couldn’t deliver the chair. Absolute scam!

VERY BAD EXPERIENCE. I ordered my sofabed on March 2nd. Couldn't get a fabric swatch for nearly a month. Finally got the swatch and I said they could send the sofabed. I was told within two weeks. They use CEVA Logistics which was terrible to deal with. Package was completely damaged. Edloe still hasn't gotten me a replacement. Strung along and strung along some more. This has put me in a dire position, as it is for a rental with people coming in a few days. No one answers my calls. It's now May 19th. They have had my thousand dollars since the beginning of March and now I'm up against the wall. What a dysfunctional company! Customer service people are nice but can't get results from other departments and have no power to make things happen.