Edible ArrangementsReviews of ediblearrangements.com

My daughter sent me a Christmas Gift through Edible Arrangements - 336 for delivery on Christmas Day. The gift was delivered to some random home in a completely different zip code. My correct address was noted on the Edible delivery tag ACCURATELY. Fortunately the recipient called a few hours after delivery to their home to let me know and asked if I wished to pick it up. I was shocked to learn this but grateful the recipient called me to pick it up. Since it was several+ hours after the delivery the flowers + the chocolate covered strawberries were already mushy and melted; not in the form intended for delivery. Since the address was correctly noted on the delivery tag, I have no idea how the Edible delivery person could have delivered it to some other random address in a completely different zip code. I called Edible to complain & ask for an explanation. But they did not call me back. Very disappointed in Edible & would NEVER recommend Edible to anyone based on this experience.

Store 1631, Mahwah New Jersey. Failed to deliver my order to my sister in a nursing home facility on Dec. 23. Left 2 voicemails, and made múltiple calls. No response means no respect for the customer!!! Probably won’t get a refund, but I’ll keep trying. Submit 3 complaints to their customer service dept. No response!

Really zero stars. Absolute and total rip off. Every year the arrangement I receive is worth a fraction of what the sender paid for it. Impossible to complain. Complaints are given the run around. Buyer beware.

Edible Arrangements had horrible customer service I spent close to two hundred dollars on my dad’s birthday gift and the present did not come until his birthday was almost over the lady explained to me that they had around 20 orders to deliver that day. Which was not my problem. By the time they came I was at a dinner with my family. They left the two hundred dollar present on my porch even though they were told a neighbors cat comes to our porch frequently. They have no disregard or respect for their product or customer. It seems this is common practice for them around the country. But the location I am speaking of is North Dargan Street in Florence SC the lady’s attitude who answered the phone was also horrible when I was just checking on my order. I did not give her attitude but she did give it to me. BEWARE THEIR CUSTOMER SERVICE IS HORRIBLE AS A BRAND.

One of the rare occasions I neglected to read the reviews. Ordered online on 12/13/25 for delivery on 12/14 to be fulfilled by the nearest "franchise" store. 12/14 received email of delivery, but didn't hear from recipient on either 12/14 or 12/15. Called recipient 12/16. Delivery NOT made. 12/16 at 1:30pm called store about non-delivery.They checked on it & said an Uber Eats driver had delivered it. I had not been made aware that some food delivery service was being used instead of having their own. I told them delivery was not made. They told me they would send out a replacement product. I was told they would inform me when it left the store for delivery and that the delivery driver would send me a photo confirmation of delivery. I did not hear from them again on 12/16. 12/17 arrives & I expect to hear from them fairly early assuming my order would be top priority since there had already been a screw-up. At 2pm I had still not heard anything from them so I called again. Was told it was out for delivery. They never called as promised to let me know when it left store. At 6:30pm still nothing from store, driver or recipient. Again I call store. Employee who answered phone checked with driver & order was still in drivers vehicle, still to be delivered. Order was finally delivered 15 mins later. Driver called me with verbal confirmation. Recipient texted me with verification and photo. No photo was sent by driver as store had promised. On the whole, there just appeared to be no real concern by the company store that they had thoroughly botched my delivery and surprise gift to my recipient. I have found in my experience that the "franchise model" used in companies leaves much to be desired when it comes to the customer experience on many occasions. Many companies using franchises appear to use them more to save brand name money and avoid responsibility for poor customer service. I feel many companies just do not create enough oversight over there franchise stores and how these stores are serving the public. You would think that wouldn't be the case if it harms the brand. As for using food delivery services such as Uber Eats shows me that the company is again passing the buck and accountability for their service. If I had known that Edibles did business in this manner and that they did not have in-house delivery service, I would have never ordered from them in the first place. I will not do business with them in the future. After contacting corporate headquarters, this was their response: HI We All ready Connected With Customer & Rodies Is Not Delivered On Proper Place But We Send Our Driver yesterday & Order is Delivered Successfully & We Also Inform The Customer I believe this response says it all. Not even an apology. And I ordered a Christmas Fruit Bouquet. I have no idea what Rodies are.

Terrible experience with the 1 and only order I placed. Items were missing, the note wasn't included so the receiver had no idea who sent the gift. Company's website support form is non functional making it impossible for you to get any support. Steer clear and use a professional like Harry and David to send your gifts instead.

When they stated 'hand delivery' I expected the order to be handed to a person. My order of cut fruit was dropped off at the door, which is illegal in TX, and part of the order was missing. I cannot recommend this store. Their phone is only answered by voicemail and they have yet to return the 2 messages I left them.

Ordered a 75th birthday gift a week before the delivery date, paid extra delivery surcharge, and it never got delivered. Called the store and corporate and it was nothing but finger pointing. No one could care less that I paid $130 for nothing. Corporate guy was borderline rude and said "blame the website, it's shitty". All I heard was "it's not my fault" and he spoke rather aggressively as opposed to apologetic as I wouold expect. No one could even pick up a phone to call me and say that my order wasn't going to be delivered. I will never order from them again.