Edible ArrangementsReviews of ediblearrangements.com

If I could give 0 stars, I would. I ordered a Tea Bento Box, Bestsellers 6 Pack from Tea with Tae for my mother’s birthday. I ordered a week ahead of her birthday. It ended up taking 25 days for her to receive it. I messaged OnGoody which apparently is a 3rd party customer care to Edible and they told me I have to reach out to Edible Arrangements directly to get a refund. I tried contacting Edible Arrangements and you can’t contact a customer service area, you can only get in contact with local edible arrangements which doesn’t pertain to this situation at all. I emailed OnGoody and told them they need to contact them for me and make this right. It’s been over a month and still no reply. This company needs to honor their shipping policies and stop working with 3rd party vendors that can’t deliver their shipments.

I would give this a 0 star. This company uses a 3rd party (Uber) delivery service. This was told to me by the agent I spoke with over the phone. 1st thing agent said "There is no picture" (Proof of delivery). US Bank Tower building. Which is a highly secured building. They had check cameras within an hour period before and after supposed delivery and nothing. Nobody showed up to deliver. The excitement of getting a special delivery is something my newly fiancé didn't get to experience.

I ordered a $$$ flower and food arrangement to be delivered to base (Ft Hood, TX). I get a call from the local venue to inform me that they don't deliver on base and my options are pick up or refund. So I broke the surprise to my wife to pick it up. Now I found a work around for way better price and more quantity. That is using HEB delivery option for this Valentine's 2026.

My granddaughter is in the Navy and she ordered flowers and fruit for my birthday. The flowers were frozen and limp. I sent a picture two weeks ago and have contacted the site 3 times with nothing but auto generated emails. Terrible rip off.

Received a Christmas gift that was far from edible. The fruit was not ripe and the arrangement was thrown in trash. Sent photos to edible arrangement asking for a remake and they cannot help me since I don’t know the order number and ordering information even with photos and proof of item given to me. The gift was not edible at all. I’ll be certain everyone considering edible arrangements doesn’t waste their money. Totally disappointing. All I wanted was an edible arrangement remake lol

Ediblearrangements took my money, never fulfilled my order, and they will not return any correspondence which I have been trying to send for the past weeks to both the store that was supposed to fulfill the order (Lenexa, KS, store #323), and their corporate website (you can't call them directly, and they won't respond to me online).

I made an edible order.... early morning on 12/23/25.... to be Delivering On Tue, Dec 23, 2025. I paid all the necessary fees to be delivered on 12/23/25.. the order was never delivered... the order status was pending even after 11:00pm on 12/23/25. so I contacted their customer service help via their website - I never received a response....to make matter worse. I called their customer service phone on 12/23, 12/24, called daily till 12/29/2025 and yet they never answer my calls. the decatur edible location also never picked up or answered my calls. I left a voice message and they never returned my call. I noticed my order indicated pending on 12/23 and 12/24....I logged into their website today 12/30 and they changed status to attempted delivery...this company customer service is fraud. basically did not deliver the service, ignored me, and still held my money.

Order 3 items, received only 1 item. Tried to contact them, cant find phone number to call. Reply to their survey, send emails, no respond from them.