Edible ArrangementsReviews of ediblearrangements.com

Store 994 in Columbus, GA - horrible experience. Did not receive my order, received no phone call as to why they couls not deliver it, I called and emailed and no one has answered. Hoping the figure out the right thing to do, the person losing is the one who did not get their gift on their special day- because people do not care. Disappointed

First off the app and online ordering is just horrible. It literally took me 2 days to finish my order because it kept freezing up etc One thing after another... So I ended up calling the local franchise although I knew that the reviews were bad. I ordered edible arrangements a lot throughout the years and myself personally never had a bad experience but I have not used them in a few years. So I took the chance and I ordered anyway. BIG MISTAKE. I should have trusted the consumers. I ordered $175 worth fruit also flowers for my daughter and her husband's anniversary. It was supposed to have been a surprise. No no surprise, the driver called my daughter and reviewed the address to her... There's no way that he got lost or the address was hard to find because it's a regular house in a regular subdivision it doesn't take a rocket scientist... So he didn't knock on the door and surprise her but he called her and let her know that he was coming. Of course they didn't bring the flowers which was very very important. I did not find out that they were out roses and all of flowers until after the edible arrangement was delivered. They never even told me. My daughter had to tell me when I asked her if she got the roses. Oh no no roses so I called the store and he said oh yeah we're all out of flowers we won't get them until next week.. Now why did he not tell me that when I called and ordered this stuff. If I would have known that I would have never ordered from edible arrangement... It's just total incompetence... It is so hard to find good workers but edible arrangemens store used to be good. I do not know what happened I guess they are hiring scraping the bottom of the barrel for people. I will never order from them again

If i could put zero stars i would. Ordered before Valentine's day, no confirmation, nothing. Called and messaged day of , nothing. Messages and called afterwards nothing. Put in request for refund, got a response of "processing". Messaged twice today no response. Still haven't received refund or response since Feb. 14, 2026 .

After spending over $160 on an arrangement for a death in the family, I would not recommend. When I called to inquire about the timing of the delivery (there is no info on the website about this), they were so rude and disrespectful. I was supposed to know how the business is run and that they do local deliveries first and I should have called to ask for a specific time etc. I have lodged a complaint but they won't even acknowledge the way I was spoken to. Offered me a lousy discount for next time even though I advised there would not be a next time. The chocolate covered strawberries were melting (despite it was winter) and it was definitely not as large as they make it out to be! DO NOT RECOMMEND!

I made 2 orders to be delivered Feb 13. Both were sent by FedEx at $26 a piece. One arrived and the box and contents were crushed. The other didn’t arrive and tracking said it would be delivered Feb 16. It was never received. At least they’re consistent with horrible service.

So I tried to redeem my 1 free chocolate covered strawberry and they told me I had to write a review!!! This I the edible arrangement at whittwood mall in Whittier ca. so the lady on February 14,2026 did not give it to me even though I was there to pick up an arrangement that day!!! Such liars. Don’t even put the rewards program. Very disappointed

Ordered a delivery, the tracker online said that it was delivered and it wasn’t. Called the store they said they couldn’t contact the driver so they remade and sent it back out. And yet and again no delivery. Seriously the worst service ever. if I could give it negative stars it would. I have had better service from other business that don't speak English.

We ordered from Edible Arrangements expecting a thoughtful gift to reach someone special. Instead, our order was delivered to the wrong address, the intended recipient received nothing, and we were left out $100. The photo "proof" they sent us - clearly shows that it is the wrong house/address. Outside of this mistake itself, is how it was handled. When we contacted customer service, the “manager” we spoke with was shockingly rude, dismissive, and offered zero accountability or resolution. Any reputable company would acknowledge the error and make it right. This one did not. Between the lost order, lack of compassion, and unprofessional treatment, this experience was unacceptable from start to finish. Had we seen the volume of negative reviews beforehand, we never would have placed this order. We will absolutely never purchase from this company again, and we strongly encourage others to think twice before trusting them with your money or your gifts.