Edible ArrangementsReviews of ediblearrangements.com

The fruit is great, the customer service - very poor! If something goes wrong forget it! In my latest venture with on line ordering from them the site told me on 3 attempts -something went wrong, try again. Thus no order and no record of attempts yet my credit card charged 3 times! Called customer service, they acted as if I was trying to pull something. Asked them to give me an email and I would send them the screen shots-no. I asked them to call the credit card company directly with me on the to give permission -they could verify - no -nothing! Fortunately the credit card company says the charges are just pending and they will alert me if they are put thru -nevertheless that amount of money is being held back from use. But its the poor customer service that concerns me!!!

Very poor delivery service. I gave them a three day window for delivery. They chose the day. Then delivered after 4:00 after office personnel went home. I will not use again!

Worst customer service experience - they should be ashamed! After being notified that our delivery couldn't be delivered, we tried contacting the store (6833 Snider Plaza, Dallas, TX store) to see how we could resolve the issue. We gave the local store a 2nd number to contact, but they only called the 2nd number after we notified the corporate customer service of the issue we were having with the local store. The first time we called the corporate line, the representative mentioned that we would get a refund. However after 3 days, we called the local store again to see why the delivery wasn't made. The local store in Dallas TX mentioned their hands were tied so we tried calling the corporate line and got the worst customer service experience I've ever had. The corporate customer service representative (name pronounced "U-Niss") wasn't allowing me to speak and refused to help her so I handed the phone to my husband. When trying to explain the issue, (name pronounced "U-Niss") started talking over him too. He was extremely rude and did not allow my husband to express our concerns. U-Niss apologized but then continued to interrupt my husband. We asked if the issue could be escalated to someone else since he wasn't willing to help us but he mentioned that there is nobody else. U-Niss finally agreed to "notify" someone but nobody ever called us back, provide an update or offer to help us. I am never buying anything from Edible Arrangements again. Edible Arrangements really needs to train their customer service representatives. I'm not sure if "U-Niss" is new or if good help is hard to find but its pretty pathetic if he is the best and only person available.

The website allowed me to place an order for delivery to a zip code they do not deliver to. I only found out they didn't deliver to the particular zip code when I called the store to verify my order was received. I canceled the order and have not yet received my money back.

Don’t order from them!!! They are over priced and have poor customer service! The last order received was destroyed and full of ants!! The strawberries looked old too!!! Called customer service and they didn’t help!! Refund or send another one but said if the second comes the same way they couldn’t help. What a mess!!! Decided to order from sharis barries!!!

On 12 Nov 2020 i ordered a bouquet of fruit online. The store that prepared and delivered the order in Edmonton Alberta was great. The problem is i was charged 5 times for the order a total of $525.00. I have contacted the store who provided me the contact info for head office and because my order was placed online they could not access the transaction to assist me. The 877 number is bogus! No one ever answers and when it says “ transferring to reception” but it never rings and no one ever picks up.

HORRIBLE!!!! I received a call from Edible Arrangements in Drexel Hill, PA. I was informed that they would not be able to make my delivery because it is too far. However, their store was the only location listed on the site within that zip code! I spoke with an incompetent worker named Candace who was beyond dismissive and did not want to help AT ALL! She did not want to locate another store and gave an excuse of their “computers being down.” She also, did not want to call another store to support with making the order. This arrangement was beyond important and because of her poor work ethic, the delivery will be late. She said she would cancel my order, but I have YET to receive an email! Or proof that my money will be refunded to my account! All she did was direct me to corporate and refused to put her manager on the phone for further assistance. Beyond unacceptable.

I really wish I could give Edible Arrangements zero stars for the poor service and quality I received recently. I ordered a fruit box as a birthday present for a friend and since Edible Arrangements does not have a store located in his area, I used the FedEx delivery option. The fruits were supposed to arrive on a Monday but instead it was delivered three days later. Apparently Edible Arrangements submitted the incorrect address to FedEx and they were not able to deliver the fruit. No one informed me that this took place, I had to reach out and discover a day later that it was not delivered. Long story short, when the fruits finally arrived, they were DAMAGED, SPOILED and INEDIBLE. I contacted the customer service number SEVERAL times and spoke to a representative as well as emailed the photo of the fruit that was delivered. Edible Arrangements refused to provide me with a refund after three representatives promised a refund. I am utterly disgusted and this experience was deplorable. I will NEVER purchase edible arrangements AGAIN. Their customer service skills are mediocre.