Edible ArrangementsReviews of ediblearrangements.com

The strawberries were not sweet. The cookies crumbled in my hand because they were stale Would never use again

I have two relatives with birthdays Feb 13th and Feb 15th. I went on the Edible arrangements website to order deliveries for Monday the 15th ...having technical difficulties, I decided to call the store in Concord NC. First call, answered and put on hold nothing verbal. Hung up, called back and female voice answered. When I explained by technical difficulty, she explained they do not accept any orders this week, but for Valentines. Okay, but I was not ordering Valentines and it is delivery after V-day...they reduce the items to ONLY Valentines day items ( hearts and everything red or pink) . Its good to be busy, but this local business just lost me as a customer. Also note, unless it was in small print somewhere and I missed it, there is no mention of this on their website how for this holiday they limit type of orders that can be purchased.

I tried to place an order online for an arrangement to get delivered to my wife’s work in Daytona Beach, Florida. I had done so before without a problem. This time, I thought I had selected a store near her work, I picked out what I wanted, and placed the order. Today when I looked at my email to see if it had a delivery time, I notice that it was being shipped via fedex from an Ohio store, as well as having a 44 dollar delivery fee, which was somehow more than the arrangement itself, which most of their smaller ones run you at least 50 bucks. If I had wanted to blow 80 bucks, I would’ve taken my wife out to a nice dinner, purchased some fruit, and made the arrangement myself. When I called customer service, they wouldn’t give me any type of refund or coupon or anything. That was the last time I am ordering from them.

A birthday order never arrived, called local store 4x during business hours, no one ever picked up or returned messages. Tried going over their head to corporate but they transfer you to the local store. Can’t get a human being on the phone at all. Disputed charges since the order is late, the birthday has passed and now someone else will get my business.

I placed an order to be delivered to my friends on December 20, 2020. The order was never delivered. I started tracking the order after Christmas. The order status was "order confirmed" and the message below said "Thanks for your order! Now you can kick back, relax, and allow us to make all the arrangements. Check back soon – we’ll update your order status here so you can keep track along the way." I checked back several times and received the same info. On 2/1/21 I used the site again to contact them and submitted a message saying, "This is my 4th or 5th attempt to resolve this issue. Please refund my order since it was never delivered. I called the # provided but keep getting cut off. Please call me at ###-###-#### to let me know When I can expect a refund" I then tried again to call the store directly at the # provided on the website (1-801-477-1990) and received a recording saying that the call could not be completed as the called party is temporarily unavailable. I then called the call center # provided on the website (1-877-363-7848) and received a message saying "your order has been received , check back later we'll update your order status when your order is being made by one of our fruit experts". I then had the option to press "2" to speak to a representative. When pressing "2" I got a message saying "please hold while I transfer your call". The call is then transferred, a phone rings twice then disconnects me. This happened repeatedly upon several successive attempts to speak to a human at Edible brands.

I've ordered 3 times and every time there was an issue but the last time was unbelievable! it was for my Dad's 70th birthday. He waited all day for it, it never showed so he spent his birthday alone missed his birthday dinner with his friend. I could not believe that this happened. I ordered well in advance. This is how you do business? To compensate you did refund seems only right since it was not delivered until the following day to the neighbors back porch my dad found this out 2 days later after the animals tore into it and my dad had to clean up the mess in the back yard. This was not a holiday or busy day for this delivery and this is the 3rd time you messed up an order for my father . oh and I was understandably highly upset. You promised to call and apologize to my father for the inconvenience and him spending his 70th birthday alone because of your lack of follow through! You failed at customer service delivery and the only consistencly you have is not providing good service actually you and where's berries and fruit bouquets are incapable if doing your job in an accurate efficient and timely manner.

I am currently still waiting on a call back from a representative to process the refund of my order that was promised and now will not be delivered today 1/9/21! I am beyond disappointed at the lack of time provided by 1-800- flowers c/o edible arrangements. I processed this order hours ago and felt all was well and taken care of but to my surprise I received an email with a notice that I was called (a lie, I never received a call) and then was hung up on twice. I have waited for a call back from someone for a half hour now. When I was able to speak to a representative after I called back 3 times, he wouldn’t even give his name nor the name of the representative I first spoke to, stating for privacy reasons. I have NEVER experienced such unprofessionalism from a company I thought I could trust! How are you not able to provide your name or at least an ID operator number. I’m beyond disgusted. Refund my money ASAP and at this point I’m done with edible arrangements! I will also be posting this for the public to see as well as letting friends and family know what took place. In sheer disappointment, Shavonn

i went to the mobile, alabama store and asked for a certain color container for a birthday party it was going to. after i choose a container that would work i was assured i would get a white rectangle for the large arrangement i ordered with add ons. when the arrangement came it was in a small blue container. to make matters worse when i called and said something they told me they would give me a refund but instead charged my card a second time. so i have now paid over $300 for a p-ss poor product. would not recommend this store