Edible ArrangementsReviews of ediblearrangements.com

My order was a gift from my nephew. It had a sticker saying Saturday Rush delivery and it was delivered by FedEx on Monday. The box was leaking and sagging. An arrangement of flowers was smushed and a box of chocolate covered strawberries was complete mush, already well on its way to being overly spoiled and smelly and nothing even close to "edible." Customer service offered to resend it once but if it still didn't meet expectations, tough: no refund, not sending it out again. It was as if they thought I was trying to get free deliveries of chocolate covered strawberries! The disgregard for the customer's satisfaction was palpable. I asked for my nephew's money to go back to him and for the company to reevaluate their policies. Maybe they should reconsider FedEx as a delivery partner with such an abject failure. They in no way tried to ensure that this situation would be made "right." What is the world coming to?

My wife wanted to do something nice for a Family that has helped us out a lot. Lovely idea I was very grateful he and his family was helping us out with the One of the children in the home with rides back-and-forth to basketball tournaments. I was working odd shifts and we had multiple children to bring to basketball. She brought up edible arrangements which is a nice thing normally, but they always leave whatever it is outside, I said to her. This is my experience from past orders end it was going to be 90 this weekend! She said no problem I will make sure I write it on the delivery slip not to leave outside. So I agreed and she wrote it right on the slip. The delivery day came and the mother of the family called my wife and said we didn’t have to do that but they were all hungry and it was a nice gesture but it started to melt so they had to put it in the fridge for a half hour and they laughed They left it outside In some type of bag and it started to melt. Go figure. Now she calls edible arrangements and they said that the person receiving the item said to leave it out there. I bumped into the gentleman weeks later he says you didn’t have to get me anything we’re happy to do it. And he mentioned that Someone from edible arrangements called him at his job about a week later and tried to put words in his mouth saying he said to put it outside which he didn’t he was coaching basketball games all day and he explained that to them that he never said that. I called and complained that they should not have bothered him we wrote right on a slip not to deliver it on the ground to hand it to a person. Now this is somebody that helped us out and I appreciate him and his family very much. He should not be bothered by professionals who did not do their job right. Now I feel like crap and I’m causing him more headaches than FN bouquet cost. So I called edible arrangements up and complain again they get back to me they gonna talk to him I said do not talk to him again that’s Edible arrangements way of badgering you into eating the problem. Now I am going to contact better business Bureau. And my suggestion to everyone is not leave the recipients phone number only leave yours. This will save them from using this against you.

I ordered from edible arrangements on may15,2022 for my niece prom it was picked up on may21,2022 I ordered the smiley Treats mini plater on may 22,2022 I contacted the company and was advised to leave my name and number for the manager the young lady advised I called again and left a voicemail message no phone call back I contacted corporate about 4 times and was advised that they will have the manager to contact me no one reached out to me the strawberries were bad they very rude unprofessional I’ve tried to rectify this situation serveral times and still haven’t no one gotten back to me I don’t recommend any of my friends or family to shop with edible arrangements.

Great product if you like rotten fruit and fruit flies!! Not to mention the poor customer service!! They ruined my wife's 10 year wedding anniversary surprise gift.. Got a refund but was not compensated for my very important day beig screwed up.. absolutely unacceptable, I wouldn't waist my time or money never again....

OMG! I ordered on a Monday from Michigan to have a arrangement in Indiana, for a very important milestone. on Friday. After 3 hours of tracking telling me out for delivery. I called the store, they checked with the driver, and noticed the order form was not in sight, and was not made. Finally after delivery was made at 5:24 pm, My niece sent me a picture of it and it was not the size I ordered. I have picture if you want to see it.

Absolutely the worst. Delivery was not made (even though there is a front desk manned all the time). The manager said that they would not attempt to deliver again because I had free delivery(I had no idea I had that) but my 83 year old grand mother could come to the store and pick it up (she has no car). They would attempt one more delivery if I paid the delivery fee of $14.99, but they would only attempt one delivery even if I paid. Out over $100.00 and what I ordered was not delivered. They refuse to issue a refund. NEVER USE THESE GUYS!

I could give them zero star!! I’ve ordered a BD chocolate and card and ballon.. they never delivered ballon, I called them and they said it’ll be delivered right away.. they didn’t… called the day after.. they said we can deliver it today!!! Their service is unacceptable, hold time on the phone is very very long.. I never ever will use their service again!! Very disappointed.

I didnt even want to put 1 star cause they deserve any! I ordered on Thursday assuming by sunday at the latest the gift would get there even tho it said it would deliver on Saturday, today is Tuesday and it shows its still pending I then call to see whats going on, they tell me its my fault because i ordered from an independent store (how could i know that if i just went to google and it takes me to the official edible arrangements website, where i placed the order) or the item i ordered was only available at the closest store which none of that should truly effect the order So all they want to offer is a full refund or ship the item back out when they werent even sure if the item was available to begin with I spoke with 2 reps and a manager and the most consistent conclusion i had was they dont care at all. Hand over fist with the money, pay the employees just enough pennies to show up but not enough to care Its really a shame what the world is coming to