Edible ArrangementsReviews of ediblearrangements.com

Do not use these folks, I was having a dinner party and my product arrived at 10PM everyone was gone by the time it arrived. They have refused any compensation for their lack of service

An order was placed. I had a clarification I wanted to make to the order. I called the store 4 times. All times it sent me to voicemail. I left 3 voicemails and never heard from the store. In fact, when I called the second time, 15 minutes after the first call, it said that the store was "closed". I would never use this organization again.

Ordered the large "Cheer Me Up Bouquet" from the Winnipeg, Manitoba shop. The edible bouquet was attractive and delicious. It was delivered as requested, but the size was very small, nothing like the company's website photo. A rip-off. Buyer beware.

Ordered an arrangement for my Mom's birthday. Never was delivered. Call customer service several times with no results. I called the store in FL myself with never getting them to answer the phone. Past her birthday I wanted the order cancelled. I can't believe this but I call to cancel they said they would enter a claim and if I didn't hear back from the store in 24 hours to call back and they would cancel my order. I'm not sure if I'm ever going to get a refund. Black ball Edible Arrangements!!!!

Wed., 10/12 @1:45PM PST - Placed online order with Bellevue, WA store @3:42PM PST - My credit card charge was processed by Edible Arrangements @4:44PM PST - Spoke with Edible Arrangements and was informed that my order would NOT be delivered and requested that credit card NOT be charged Thurs., Oct. 12th @6:24AM PST - Received the following email response from Edible Arrangements: Your Case Reference Number: XXXXX67 Thank you for contacting Edible Arrangements! We wanted to confirm that we've received your comments. We've sent your feedback directly to the local Edible Arrangements store servicing this order (Edible Arrangements - 1037 in Bellevue Washington). The store owner or manager will review your comments, and will contact you within 48 hours if needed. If there's anything else we can do to help in the meantime, just let us know! You can contact the store directly at 425-646-2200 , or check in with our Call Center at 1-877-363-7848 using the case reference number above. Sunday, Oct. 16th @2:06PM PST to 2:37PM PST - Played "pass the buck" with SEVERAL Edible Arrangements representatives to determine WHEN I could expect my funds to be returned to my credit card. Finally, spoke with "Alex" at the Bellevue, WA store and told that ALL NOTES WERE IN THEIR SYSTEM ON MY ORDER AND MGR WAS SUPPOSED TO PROCESS REFUND. When I inquired as to why the refund had not been finalized by the mgr, Alex stated "oh, I don't know. He was probably busy"...WHAT??!! @2:55PM PST - Contacted Edible Arrangements Corporate Headquarters Customer Service and requested that my case be escalated to a Regional and/or District Manager for callback follow-up NO LATER THAN MONDAY, OCTOBER 17TH @ 5PM PST! As of 11:54AM PST on Monday, Oct. 17th, I still have not been refunded my monies that should NEVER HAVE BEEN TAKEN TO BEGIN WITH, nor has anyone at EA attempted to contact me, as requested!! My advice to anyone thinking of using Edible Arrangements...GO TO SOMEONE WHO TRULY CARES ABOUT FULFILLING YOUR ORDER!

Horribly incompetent ordering process. From their online ordering to their phone customer service

Was hoping to send coffee and cream strawberries. Ordered yesterday but found out today that they had no coffee? Clearly a management issue. If it’s a popular order then keep your supplies coming. No offer to try another store. Staff was overwhelmed. Thanks. I’ll go elsewhere. You are unreliable and poor customer service.

If I was able to leave a zero I would have. The worst company I have ever dealt with. I ordered a bouquet of flowers and some cakes and chocolate for my mom for Labor Day. It was to be delivered on Saturday September 3. My mom to this date has received nothing. I paid 140.00 dollars for this order. I have emailed the company twice and have not gotten a response. Never again will I use this company and neither should you. I DO NOT recommend this company to anyone. The worst!!