Edible ArrangementsReviews of ediblearrangements.com

Ordered mothers day gift on May 12. Not delivered. Called for 4 days, no answer or delivery. Cancelled 5 days later. WORST customer service. Will never order from them again

I was trying to surprise my mom with something different for mother's Day this year and decided to try edible arrangements. I placed my order and it said it would be delivered the day before mother's Day. When I called Mom on mother's Day I asked her if she got anything from us and she said she hadn't. I then attempted to contact at all arrangements through their website and the only way you do that is to write into them and they will get back with you. I received a call 2 days after mother's Day regarding my order and said that corporate had not shut off orders. They would happily give me a credit voucher for $125% of my purchase or give me extra dips strawberries. If it's a corporate issue, corporate should be taken care of their problem. Instead of making the franchisee take care of it. It's a franchise error, then they should be taken care of it. Much more generously than dipped strawberries. This was my first time using edible arrangements and it will be my last.

I placed an order two weeks before Mother's Day and scheduled the delivery date for the 14th( Mother's Day) I called the District Heights store (710)at 11:00 am and was informed it was out for delivery. I called from 1:00 pm- 7:00 pm. No answer and no delivery. My mother and sister did not get their gifts. I have to wait until Monday to get an answer. I want a full refund. Mother's Day is over, and I no longer need the baskets.

I placed a order on 5/11/23 to be delivered today (5/13/23) at the South Boston store. The order #W0113310367-1 was for a fruit basket for Mother's Day. While I was placing the order, a pop-up of possible coupons appeared that might offer complimentary additional items to add-on to the order. A offer for the "Free Chocolate dipped strawberries appeared", so I figured I'd throw those into the order a well since it was complimentary free code. At the completion of my order, everything appeared with the original order, including the complimentary strawberries to be delivered. Why did I get a call at 10:30am from the delivery driver asking me where to deliver the order, when it was specified in complete detail to deliver to the "Right Side Basement Apartment"?!? Okay...I get it! He simply did not read the delivery instructions completely...Fair enough! But then why did the delivery driver ask me whether he could leave the fruit basket in front of the door without even knocking, or ringing the bell to see if the recipient was even home (which of course she was)?!? 🤔 So anyway... the recipient contacted me after she received the basket. Then of course, the complimentary strawberries dipped in chocolate weren't included withe the order. I contacted the store immediately and reported the mistake. Would you believe the store employee told me that I had to come into the store to receive the chocolate dipped strawberries!?! I couldn't believe it!!! I'm already having a order delivered, and the store couldn't simply ADD the strawberries into the order!!! Not to mention it never specified anything upon completion of the order about coming to the store to pick up the strawberries individually. The customer service to rectify the issue wasn't even applied in any manner! My LAST time using this company period!!!!

So my husband placed a 200$ order three days before Valentine’s Day this year 2023 and it was marked delivered at 7pm on Valentine’s Day I get it that’s probably the biggest day of the year for this company but the service i received was absolutely ridiculous and outright horrible my husband ordered milk chocolate covered strawberries a teddy bear three balloons some twix cheese cakes and some milk chocolate coated fruit not only did I have to go pick this up in the middle of a blizzard all of the items were old and I don’t mean had just sat out for a day the strawberries were leaking out of the chocolate which means they let it sit out get warm then threw them back in the fridge to form back up they did try to make up for it by throwing in a whole bunch of old food end of story my husband spent 200$ on something that these people really could’ve cared less about I’ll never ever shop with this company again no matter the location if you’re going to sell something make sure it’s fresh and YOU DELIVER I don’t care if door dash made a mistake when I spoke to the manager it was oh I’ll give you more food the point is the chocolate was dark chocolate and all of the stuff was thrown away besides the bear and the two balloons I actually received when my husband paid for 3 but they weren’t tied correctly so one flew off before I even left the parking lot it was ridiculous and I’m still upset about it the cheesecakes were so old and had been handled so much they were melted in the boxes the brownies were so so so old that they “threw” in also the lady that was in that day had a bad bad mouth telling me yesterday was hell blah blah blah even as far as to insulting the people she worked with the store looked so run through it was really sad to see an establishment that’s supposed to be so classy like that I didn’t get what I paid for and then got more things I didn’t pay for to compensate for the other things it was disgusting and all went in the trash so my husband spent 200$ on a teddy bear and two balloons unfortunately none of the other things looked even the slightest bit okay at all so we couldn’t touch it as a family but on the website everything they “have in stock” is guaranteed fresh biggest joke ever man also this was supposed to be posted in February and it was in drafts so it’s just now being posted for whatever reason I wish I would’ve gotten the things I ordered instead I got things I couldn’t even eat which is the real issue and 3 days before Valentine’s Day is a good 72hour notice of an order I am a baker myself and could’ve had this all done myself within that time frame I’m just upset it ended like this I wish I had taken pictures of the store and what shape it was in because I’ve never been in a business that looked this run down for no reason other than it was snowing

Dreadful service from the Pasadena store. The order was late and they delivered dead roses. A shocking waste of money. Do not use. The store hasn't been in touch after both the recipient and I have contacted them. Mistakes happen but the lack of response and no resolution speaks volumes about this business. Spend your money somewhere else.

Wanted to order something nice for my daughters. All in different places. We ordered Thursday before Easter and the listing said no problem for Saturday before...for $29.99. Too much but we did it. We never got a receipt for delivery like the other girls...so went on the website and it said Monday via Fed Ex...If I had known it was going to be shipped I never would have ordered. The package was soaked, all the edibles were thrown around, wet and looked disgusting. Doesn't matter about the refund...a blown opportunity and terrible product and service for an already overpriced gift. Never again

I placed an order for a fruit platter and added a balloon bundle to it for my daughter. Order number was W2008353300-1. All of the balloons never made it. I contacted Edible Arrangements customer service 2 times and all I got was an automated response saying that someone from the store where the order came from would contact me. Well, no one ever did. They are unprofessional and do not care about their customers. I will never order from them again. They are truly a sad company. Do Not Order from them.