Edible ArrangementsReviews of ediblearrangements.com

I would rate 0 if it allowed.I ordered my husband a BDay basket for his Bday and the store called twice to say that they were out of certain things(this basket cost over a 100 dollars)and that I just had to get what they had.Ok fine it’s already paid for and I had no other options(which is terrible customer service on their behave)so I told the employee(Ruby)that I needed delivery after 3 because we were working that day Well I guess she didn’t put it in the notes for the delivery driver and he came at 1 and called to say that he was going to just leave it on the porch I declined and I watched him on my cameras come back and snatch it off the porch and leave.I don’t know if they can find good staffing because the place is staffed with teenagers(with poor customer service)and the driver looks like he drinks heavily in his spare time.I will NEVER support this business again and I was a regular customer!!!!

Placed an order during the time the store was closed yet they were still listed as open and taking orders through website and Uber eats. Put in a request for a refund and got a message stating the store manager would “review” in 48 hours to see if i could get my money back. Tried to call customer service and was on hold for over 30 minutes which is ridiculous for an overpriced fruit company. Some of the worst customer service I’ve ever seen or received. Charging all that money for some fruit but can’t properly communicate with your customers who keep you in business. I will never order again in my life!!!!

Do not waste your money. This company is a fraud! I ordered an arrangement and paid $120. What they sent did not look anything like what was shown on their website. I would not even pay $40 for what was sent let alone $120. They embarrassed me in front of my friend, her husband and her family. They think because, as a sender, you do not get to see what was sent they can get away with cheating you out. I brought this matter to their attention and it fell on deaf ears!

Order was not delivered on requested date. Delivered a week early. Tried to contact the store that took the order requesting a reason. I have attempted multiple times. Finally received a call and was told they need to contact recipient to confirm delivery date and the store would call me again. Did not get another call. I called store and was told they transferred order to another store and it was my responsibility to try to contact that store. I reminded the person that my order was placed with them and it is their place to find out why the wrong delivery. The store has ignored all my requests for answers. This is in CT

WORST CUSTOMER SERVICE! They don’t answer the phone and the corporate I called hung up on me twice. It took me over 3 hours to situate an order for my father’s birthday. I ordered a $75 arrangement for same day delivery on the website. So immediately I called the store fulfilling my order to check/verify and she told me she sees the order but does NOT have the transfer paperwork, so she told me to call ALL their locations in San Antonio, find who has it and ask them fax it to her. She also said they have no boxes, so I asked if we could use something smaller or bigger or different and she said there’s no boxes…wasn’t possible to do. That was about the time when she started YELLING at me and then just hung up on me! I was like shaking after that call….this was important that My father receives this. So I begin call every store to see who has it. finally an associate named Lettie told me that it isn’t my job to be calling around and furthermore everything that woman told me was incorrect. That she does HAVE the correct paperwork.and mentioned that that store has been having extreme issues and they many boxes different boxes to accommodate my dads order. She very nice and mentioned I should call corporate. I call and explain the situation to Torique, he called that store several times and no answer.. He then canceled my order and gave me a refund then the phone hangs up. I call back and reach Kahela this time, I asked if we could call the store together; and someone named Fernando answered. (I’m at 3 hours on phone by this time) He said he was the closest thing to a manager….he explained they have no boxes, helium, or birthday balloons. I’m shocked at this point because THIS is who is doing my dad’s order. Then tells me my order is canceled so I need to make a new order and pay for that. I did that over the phone with him, so I just paid for whatever at this point. It was another $75, Im shocked they didn’t take care of something for all the trouble…NEVER GOING BACK!

Not delivered when promised, excuses were no drivers available. Order came the evening of the next day after multiple phone calls to manager. The fruit was old and translucent with water. We made 5 phone calls to the Battleground Avenue Greensboro store with no resolution. On the delivery day, I was told tray was ready but no one to deliver so they would prepare a new one. That did not happen. I have pictures of the poor watery fruit. First issue with this company but will never use again or recommend. My daughter, who had had surgery, this was a get-well gift from her 90-year-old grandmother. The company sent me a reference number for the complaint, but I never had a follow-up from them.

Very disappointed with the store on Lake Washington. My online order was delivered but incomplete. It was missing two items. Multiple attempts to reach them by phone and email went unanswered. I do not recommend this store/company.

I ordered a $129 large size fruit arrangement for my daughter's Birthday. When she sent me pictures, it was nothing like the size and looks that I ordered. It looked like a $45 small fruit arrangement. When I called,I got nothing but a run around, and the franchise support was no help whatsoever. I will never ever order from them again. It's so sad that they can actually get away with this Do yourself a favor and never order from EDIBLE ARRANGEMENTS.