EDF EnergyReviews of edftrading.com

Really nice customer service people Excellent company and above all very fair and considerate Always help you as much as they can.

This company don’t deserve any stars!! I’ve paid them nearly £1000 since October and they are saying I still owe £227 on final bill. They also don’t take the government funding into consideration when giving your final bill so even though they are giving your £66 back every month. They are billing it back off you on your final bill. I have been so upset about this and it has completely stressed me up purely because the amount of money they have taken and still asking for more! Disgusting company

They don’t deserve any stars. We left edf in Jan this year gave a final reading an paid the final bill. Since then we have received another bill with meter readings( they claim are readings not estimates) that we will reach at some point in the future. This morning received a letter from their debt collectors for an amount never billed. Rang the number on the letter was connected to someone in South Africa with poor English and so much background noise I couldn’t hear her. Put phone down and rang the same no again and was told I’d got wrong dept ring a different no.did that and got a fella who then transferred me to a different lady who knew absolutely nothing and got nasty with me so I gave up. AVOID these clowns at all costs !

Moved house and wanted a pre-pay smart meter; tried unsuccessfull for several days then today Friday spoke to an advisor Tracy Markx who was in Durban South Africa and she solved everything. Congratulations to her on a great service.

Over billed and never sort it out

This company is absolutely appalling. My Mother in Law passed away, she was living in her own house! But somehow this stupid company moved my wife into her old house and has started billing her!!!! I telephoned EDF about this error after receiving a bill, and yet another bill has arrived for her at our own home. This is a serios bereavement nasty, something my wife could do with out. They owe my mother in laws estate over £259, is this a cack handed way of trying to get out of paying mother in laws executor, my wife. Absolutely appalling behaviour. Some in Government should censure this appalling company.

YOU ARE BETWEEN THE WORSE ONE CAN EXPERIENCE IN CIVILISED WORLD. SENT ME AT LAST MY BILLS LETTER - I WILL NOT STAY WITH YOU EVEN FOR A MILLION POUNDS. WISH YOU THE ALL POSSIBLE WORST CAN HAPPEN WITH YOU!!!

The communication is terrible. They give out false information tell you any old bull to palm you off. Staff are incompetent cant answer straight forward questions relating to my account you can't take there word on anything. When you ask them to give you evidence in writing they direct you to the app. This is if you ever get to speak to a member of staff. If they cant be arsed answering your questions they just hang up then your back to square one . They have been telling me i have been in debt when i tried to find out how much i owe they told me nothing. Knowing edf energy i knew i couldnt take there word for it. However i got my father to work out what i use a month . I use £160. Edf taKE £266. I adressed this with edf energy asking to bring monthly payments down to £170. This was clarified on 17th dec also received a letter to state this . Today edf energy took £266 out my account which has now messed up my monthly income . Tried to contact them for help through what'sapp for them to tell me,it didnt recognise my post code or account. This company are playing on my mental health and feel as if i am banging my head against a brick wall when all i want is to know were i stand . Feel as if i really dont trust them no consistency with them. I want to leave . Stressed out my box with edf energy.