Philippe C.
I would advice anyone who know that they may have to stop their business not to contract with EDF Small Business.
I have been a good client with EDF Small business for more than 10 years, I never had a problem with them. Last year I have contracted with them directly as usual to renew my three years contract with fixed tariffs. Over the phone I have asked them if that would be problem if I need to close the shop and stop the business for medical reason before the end of the contract. I have been replied no problem at all. So as I was reussured and signed three years contract fixed tariff. I have closed the shop on the 28 of February, told them for medical reason. They told me that I have to prove them that I have stopped the business. They have asked me a list of documents "Local business rate final bill, solicitor completion statement, solicitor tiltle deed, also liability inssurance. They have review the documents, told me two time they were not signed, or not valid. I have had to ask the owner, my solicitor to correct the documents, in oder to satisfy EDF small Business Move. They are very slow to proceed one email, usually it takes one week before they reply you. Finally, once they were happy with all the documents, they asked acknolegment of the porperty's owner that I am not responsilble for the lease. Conclusion, they try everthing they can to keep me waiting in order to charge me daily charge, I don't have the keys of the premises. How small and mean from them. I would advice anyone who knows that they may have to stop their business not to contract with EDF Small Business, because they will give you hell to cancel your contract. Add on this story 26/03/2025, it is finally sorted. I have nevertheless sent five email per day to get it moved. Once my account was closed, I have asked a final bill to be sure that they won't change me more than they should. They have affectively closed my account on the date my lease had stopped 28/02/2025.