EDF Energy is an integrated energy company in the United Kingdom, with operations spanning electricity generation and the sale of gas and electricity to homes and businesses throughout the United Kingdom.
EDF Energy (edftrading.com) has 81 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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JustAnswer Custome rmrs I.
Some confusion arising out of my having two accounts and my not being certain as to which one EDF was referring. The customer service man, Joe Mori, was patient throughout my somewhat confused narrative. He talked me through both accounts and the reason that EDF had sent me a query. Problem solved. Many thanks!
MRS TRACY M.
Very good service by Brendan Connor polite showed I D badge very efficient
william T.
I was with EDF but couldn’t get a renewal quote online. So I switched to Utility Warehouse. The next day I thought I would give EDF a call. The lady I spoke to was polite, helpful and very professional. So much so I decided to switch back to EDF. I also got a cheaper price. Thanks. A happy customer!
Therese L.
I would like to make a commendation for Syed Sohail and Paul - 03330097023. They both proved very efficient and sorted out my problem in that I needed to switch our account on common parts from SSE to EDF energy. Whilst it should not have been difficult ONLY Paul and Syed were able and willing to think outside the box. Success now as I believe we do have an account with EDF for our common parts and this will become effective in 5 days. Thank you very much
P M.
Godson from Team 12C was most helpful in guiding me through the process of helping me to update my account. Please thank him for me. P.J. Martelli a/c no. A-FA951694
mark D.
Eduard...Team Team 14C showed great patience was very polite, relaxed and friendly; whilst tackling the tricky task of locating my new account, re-determining my Energy Bill and explaining to me every process as he did so. Thank you, kind regards, Mark Davis
Colin B.
Chloe Donald - Team 2D was the customer service officer who very politely and efficiently helped to resolve my complicated query as to whether two accounts were open for my address. She located the correct account, made it live and helped me transition to it very smoothly. Excellent service.
Mr W.
After EDF requested I set a new password under their new security system, it would not accept it when I wanted to give my monthly meter reading later. I rang EDF and was put through to helpline dpt, BEN, who told me of the new monthly energy review and sent me a 'set new password' link. I set a new one. He rang me back to check it worked. I was extremely happy with the assistance I received and EDF Energy who we've been with after Green Energy went into administration.
